Location: Nashua, Bedford, and Londonderry, NH (Travel between offices required; mileage reimbursed)
Job Type: Full-time, Monday-Friday

Outstanding benefits and a competitive compensation package! Join our growing team today!

About Us

New Hampshire Orthopaedic Center (a division of Northeast Orthopaedic Alliance) is a leading orthopedic practice dedicated to providing exceptional care to our patients. Our team is committed to professionalism, compassion, and excellence in every patient interaction. If you’re looking for a supportive work environment and opportunities to grow, we’d love to meet you!

About the Role

We are seeking a Medical Receptionist to be the first point of contact for our patients. In this role, you will ensure an efficient and positive check-in and check-out experience, assist with scheduling, and support office operations.

Key Responsibilities

Check-In Duties:

• Greet and register patients, verifying and updating demographic, billing, and insurance information.

• Collect co-pays and confirm necessary documentation (e.g., reports, X-rays, MRI, PT information) is on file.

• Communicate expected wait times to patients.

• Notify physicians of cancellations or no-shows.

• Direct patients to account representatives as needed for payment discussions.

Check-Out Duties:

• Verify route slips are complete and accurate; follow up with clinical staff as needed.

• Collect patient balances and co-pays.

• Schedule follow-up appointments.

• Direct patients to the account representative for billing inquiries when necessary.

General Office Duties:

• Distribute courier bags to appropriate staff daily.

• Fax Workers’ Compensation forms to insurance adjusters.

• Report missed post-op visits to physicians and coordinators.

• Enter insurance referrals into the system.

• Retrieve medical records and reports from hospitals, surgical centers, or other offices.

• Send and document appointment reminder cards for no-shows.

• Maintain a clean and organized work area.

• Perform additional duties as assigned to support the NHOC team.

Qualifications

• High School Diploma or equivalent required.

• Previous customer service experience preferred.

• Positive attitude and professional demeanor.

• Prior medical office experience preferred, but not required.

Physical Requirements

• Ability to sit for long periods.

• Occasional lifting of files and paperwork.

Apply now and become part of a team that values patient care and employee growth!