JOB SUMMARY

This position is responsible for providing case management to veteran families.   The Case Manager will perform in a manner that successfully ensures that quality outcomes are achieved, prepare documentation, and perform related duties as assigned. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Connect Veterans with benefits and supports
• Provide support and direct assistance to Veterans based on an individualized service plan. 
• Assist/train Veterans in daily life skills. Transportation, communication, and self-advocacy. 
• Maintain assigned program records.
• Cover outreach (as needed) throughout the 16 parishes covered under VOASELA
• Provide Case Management to the Community Resource and Referral Center (CRRC) on assigned days weekly.
• Communicate with landlords and Veteran Affairs staff to remain in stable housing 
• Attend weekly meetings via navigation with UNITY and Veteran Affairs phone calls
• Conduct housing inspections on all units prior to Temporary Financial Assistance (TFA) is provided
• Complete check request for payment on caseload to ensure stability via program guidelines.
• Monitor and track progress of Veterans with housing needs
• Develop, implement, monitor, evaluate, and modify person–centered housing plans
• Advocate for needed services including entitlements and benefits for persons’ served
• Ensure obligation of elements to tenancy have been met by tracking TFA . 
• Ensuring referrals and due diligence is provided and documented 
• Assist/train Veterans in daily life skills. Transportation, communication, and self-advocacy. 
• Problem-solve conflicts and assist other team members as needed. 
• Prepare and maintain assigned program records and documentation.
• Perform other duties as assigned

ADDITIONAL DUTIES AND RESPONSIBILITIES (Non-essential)

• Adhere to the designated dress code as stipulated for the specific role.

SUPERVISORY DUTIES:

• None

KEY CONTACTS

Maintains critical relationships with the following:

• Serves as primary representative of the Agency with respect to third party vendors providing training-related products and services
• Utilizes the Relias Learning Management System to maintain compliance with all required training courses

KNOWLEDGE, SKILLS AND ABILITIES:

This position requires knowledge, skills and abilities equivalent to:

• Bachelor’s degree level is required
• 1 year case management experience working with individuals that are rapid-rehousing and homeless prevention.  
• Demonstrates wiliness to be responsive to the needs of the target population
• Excellent verbal and written communication skills and the ability to function as part of a team
• All candidates must be able to handle a flexible work environment and have strong decision-making skills.

Travel to other locations as appropriate in the performance of duties and responsibilities.  

Must have:

• Current driver’s license issued by state of residence
• Current Vehicle Inspection decal
• Current vehicle insurance
• Current vehicle registration in state of residence
• Satisfactory Motor Vehicle Report
• It requires the incumbent to have a valid Louisiana Driver’s license and be insurable under the VOA/GNO, Inc.’s vehicle insurance.  Must be able to pass a criminal history investigation, and be able to obtain Cardio Pulmonary Resuscitation, First Aid certifications.

PHYSICAL REQUIREMENTS: 

Primarily performs duties in the community however some duties will be performed while seated at desk.  Incumbent needs manual dexterity in using a personal computer keyboard.  May have to lift, bend, and stoop in performing filing and similar tasks. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in a normal office environment interacting with staff, candidates, and outside vendors.  May be subjected to multiple interruptions throughout the workday.  
• While performing the duties of this job the employee is frequently required to sit, stand, walk, use hands to finger, handle, or feel and talk or hear, or carry light training materials and/or equipment.
• The employee is occasionally required to lift to 25 pounds when preparing/transferring training materials and equipment.
• Visual acuity necessary to operate computers, audiovisual and other digital equipment