Overview

Expand Access. Coordinate Care. Support Patients.

The Triage Coordinator plays a vital role in supporting after-hours patient care by managing calls related to durable medical equipment (DME), escalating visit needs, and scheduling field nurse visits. Reporting to the Telephonic Triage Manager, this position coordinates care activities outside regular branch business hours (nights and weekends), working closely with triage clinicians, branch staff, and leadership to ensure timely delivery of healthcare services that improve patient outcomes.

Essential Functions of Position:

• Handle inbound and outbound calls related to DME, visit escalations, and nurse visit scheduling during after-hours and weekends.

• Facilitate timely and appropriate healthcare service delivery outside normal business hours, including care coordination and communication regarding medical needs.

• Support the Centralized Triage process by collaborating with triage nurses and branch staff to address immediate patient needs and follow-up care.

• Serve as a liaison between the Company, patients, and families to provide compassionate and effective communication.

• Collaborate with the treatment team to ensure continuity of care and meet patient satisfaction goals.

• Assist in implementing program objectives and maintaining department performance standards.

• Maintain accurate, non-clinical records and data entry in compliance with regulatory requirements.

• Use multiple computer systems such as CareXM, HCHB, and Microsoft Office for documentation and communication.

About You

Specialized Knowledge/Skills:

• Experience in a healthcare call center or related healthcare environment.

• Strong computer proficiency including CareXM, HCHB, Microsoft Office Suite.

• Exceptional phone communication skills with empathy and professionalism.

• Excellent organizational skills and attention to detail.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Good analytical and problem-solving abilities.

• Ability to work independently and collaboratively in a team setting.

• Knowledge of home health, hospice, and palliative care services preferred.

Education/Experience:

• Associate degree preferred.

• Minimum 1 year of experience in healthcare or healthcare call center roles.

• Reliable high-speed internet (minimum 50 Mbps download and 20 Mbps upload) required for remote work—satellite internet not accepted.

Training/Equipment:

• Proficiency with Microsoft Office Suite and the ability to learn new technology systems quickly.

• Strong phone and multitasking skills required.

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay
• 401(k) with Company Match
• Career Advancement Opportunities
• National & Local Recognition Programs
• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance
• Mileage Reimbursement or Fleet Vehicle Program
• Generous Paid Time Off + 7 Paid Holidays
• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)
• Education Support & Tuition Assistance (ASN to BSN, BSN to MSN)
• Free Continuing Education Units (CEUs)
• Company-paid Life & Long-Term Disability Insurance
• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Join our team to help coordinate after-hours care that truly makes a difference. Apply now to become a critical part of our triage team supporting patients, families, and clinicians with compassionate and efficient care delivery.

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Location

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.