Description

White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

Competitive salary and benefits

Employee programs and events.

Paid Time Off and 7 Company Holidays.

Employer paid life insurance.

Additional voluntary benefits such as STD, LTD, etc.

Job Summary

The ER Health Unit Coordinator coordinates clerical activities and supports patient services. The coordinator will utilize clinical information systems to ensure accurate preparation and processing of patient documents, verify status information and confirm communications for doctors, nurses, patients, and family members to ensure effective operations of the unit.

Essential Functions

• Assists and maintain administrative functions of the emergency department to facilitate flow of patients from door to discharge, admit, transfer.
• Prepares and processes hardcopy and computerized patient files by entering, sorting, and updating information to ensure that accurate and complete records are maintained for each patient.
• Utilizes AIDET in interactions with patient and family members.
• Reviews all EMR's for any orders that require initiation and notifies the nurse in a timely manner.
• Initiates, assembles and maintains the hard copy patient charts. Prepares these charts for HIM following patient discharge.
• Able to communicate effectively and efficiently for the delivery of safe and effective patient care.
• Follows National Patient Safety Goals as they apply.
• Maintains use of appropriate equipment and supplies.
• Unit stock and maintenance duties as established by the department.
• Acts quickly, appropriately and with a sense of urgency in the delivery of patient care.
• Uses clear, concise, professional communication with coworkers, all customers internal and external.
• May float to other departments as needed.
• Other duties as assigned.
• This is a nights position (Thursday, Friday, and Saturday, 7:00 PM to 7:00 AM) 

Behavioral Standards

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints, and questions; displays a positive attitude.

Communication Knowledge

• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork

• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Requirements

Experience

• Must have one (1) year of healthcare experience -OR- - Must have one (1) year of related clerical experience

Education

• High school diploma or equivalent is required.

Licensure/Certifications

• BLS within 30 days of hire required.