Front Desk Agent

M

Makeready LLC

Posted 3 months ago

Full Time

Charleston, South Carolina

In Person

Smart Summary

Responsibilities

The Front Desk Agent is responsible for welcoming guests, managing the check-in and check-out processes, and assigning rooms. They provide property information and handle payment verification to ensure a personalized guest experience.

Qualifications

You have an approachable and personable personality with the ability to create a warm and welcoming atmosphere for guests. You are patient, detail-oriented, and possess a sense of urgency to fulfill requests and resolve issues, while also being able to stand for extended periods.

Job Description

An inviting oasis in the heart of one of the world’s most beloved cities, The Ryder is a boutique escape-meets-experience with a pool, coffee bar, and tropical bar made for the independent, fun-loving, and creatively curious spirit in all of us.

This individual has a natural ability to brighten a room and create a warm and welcoming atmosphere. This innate compassion allows them to connect on a deeper level and cultivate unique, personalized experiences for patrons. Their primary goal is to welcome guests and invite them to create their own experiences through discovery of the facility and local scene. 

Requested Tasks

-Welcome guests upon their arrival and assign rooms 

-Provide information about hotel, available rooms, review their rate and amenities available on property with all guests during the check in process 

-Inform guests about payment methods and verify their credit cards on file or collect upon arrival 

-Perform all check-in and check-out tasks 

-Respond to requests in a timely and professional manner 

Requested Capabilities

-Approachable and personable personality

-Patient and understanding with guests' needs and requests

-Eye for detail 

-Sense of urgency to fulfill requests and resolve issues 

-Ability to stand for extended periods at a time

As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. 

We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.


Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

M

Makeready LLC

Makeready is a place maker, a company specializing in branding, design, & operations of hotels, restaurants, retail, & other experiential platforms. At its core, hospitality is about sharing. It is the act of opening one’s doors, asking others to come in, and showing them kindness and respect. We believe that our preparation gives us the opportunity to make a difference in a guest’s stay. Through careful preparation we lay the groundwork for a guest’s experience, and in dedication to thoughtful execution we strive to bring it home. We are committed to creating unique experiences where all feel welcome, cared for, and ultimately valued. Because in this we have the greatest opportunity to have a positive impact on the world around us—starting with the person in front of us.
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