Phone Triage Nurse

Physicians’ Primary Care

Posted 3 months ago

Full Time

Cape Coral, Florida

In Person

Smart Summary

Responsibilities

The role involves triaging patient phone calls by priority to ensure timely acute care and managing medication prior authorizations. Additionally, the nurse provides patient education, schedules referrals, and performs general nursing care as directed by physicians.

Qualifications

You have a valid and current State of Florida LPN license and at least one year of clinical office experience or a combination of medical education and work experience. You are also CPR certified or able to obtain certification upon hire.

Must Have Skills for ATS

LPN

CPR certification

medication prior authorizations

patient education

lab/test results interpretation

scheduling referrals

nursing care

medication administration

Job Description

Physicians’ Primary Care of Southwest Florida is a premier physician owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres. We are currently seeking a Full-Time Phone Triage Nurse (LPN) for our Adult division located in Cape Coral, FL . 

Sample of Duties:

  • Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.

  • Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.

  • Perform medication prior authorizations.

  • Assist patients in scheduling preventative services. Assist with patient education as needed. Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.

  • Assist clinical staff as needed to avoid interruption of delivery of services to patients.

  • Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.

  • Schedule referrals and appointments for specialized testing and procedures as requested.

  • Performs general nursing care to patients. Administers prescribed medications and treatments in accordance with clinical standards. 

 

Position Requirements:

  • A valid and current State of Florida license to Practical Nurse (LPN)

  • Excellent attention to detail and the ability to record information accurately

  • Ability to handle all calls in a professional and compassionate manner

  • One year of clinical office experience or a combination of medical education and work experience

  • CPR certification or ability to obtain upon hire.

    PC Offers:
  • Over 30 years of serving our Southwest Florida community
  • Award-winning physicians
  • Ability to advance and grow within our organization
  • Health, dental, vision, disability and life insurances
  • 401(k) with company match
  • Free financial advising
  • Paid Time Off (PTO)
  • Paid holidays
  • Uniform allowances at hire and each anniversary
  • Company paid CE courses with Relias
  • Reimbursement for position required certifications and/or license
  • Employee Assistance Program (EAP)
  • Employee Resource Assistance Program (ERAP)
  • Discounted legal and document services
  • Milestone gifts
  • Employee appreciation events and gifts
   

Interested candidates are encouraged to apply and join our dedicated team committed to quality patient care.

Want to learn more about Physicians’ Primary Care of SWFL? Visit us at www.ppcswfl.com and apply today!

Physicians Primary Care of SWFL participates in E-Verify. For more information, please visit E-Verify Participation Poster.

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Physicians’ Primary Care

Our multi-specialty group consists of over 45 providers specializing in internal medicine, adult medicine and pediatrics with offices located in Fort Myers, Cape Coral, Lehigh Acres and Estero. With this diverse group of specialties we are able to provide healthcare to newborns, children, teenagers, adults and seniors. We are also able to provide additional services through our fully accredited laboratory and ancillary team. Our team of physicians and friendly staff are committed to providing personalized patient care. We are dedicated to meeting the needs of your family and the community. Apply today at ppcswfl.com/careers!
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