Appointment Scheduler - Bilingual (Spanish)
Physicians’ Primary Care
Appointment Scheduler - Bilingual (Spanish)
Physicians’ Primary Care
Posted 3 months ago
Full Time
Cape Coral, Florida
In Person
Smart Summary
Responsibilities
Manage a high volume of calls to schedule pediatric appointments while accurately recording patient demographics and insurance information. Ensure strict adherence to HIPAA guidelines and communicate messages effectively to the appropriate medical staff.
Qualifications
You have experience working in a high-volume call center environment and possess great attention to detail for accurate information recording. You are proficient in handling calls professionally and compassionately, with knowledge of insurances, referrals, and eligibility being a must.
Must Have Skills for ATS
HIPAA
patient management system
Job Description
- Answer a high volume of calls in a professional and courteous manner
- Obtain proper information from patients when scheduling appointments such as demographics and insurance information
- Record information accurately into our patient management system
- Communicate messages to appropriate parties
- Maintain the strictest confidentiality and adhere to all HIPAA guidelines and regulations
- Experience working in a high volume call center environment
- Great attention to detail and the ability to record information accurately
- Ability to develop and maintain a good rapport and a cooperative working relationship with providers, staff, and patients
- Proficiency in handling all calls in a professional and compassionate manner
- Knowledge of insurances, referrals, and eligibility a must
- One year of medical office experience or a combination of medical education and office experience preferred
- Regular and reliable job attendance is required
- Over 30 years of serving our Southwest Florida community
- Award-winning physicians
- Ability to advance and grow within our organization
- Health, dental, vision, disability and life insurances
- 401(k) with company match
- Free financial advising
- Paid Time Off (PTO)
- Paid holidays
- Uniform allowances at hire and each anniversary
- Company paid CE courses with Relias
- Reimbursement for position required certifications and/or license
- Employee Assistance Program (EAP)
- Employee Resource Assistance Program (ERAP)
- Discounted legal and document services
- Milestone gifts
- Employee appreciation events and gifts
Physicians’ Primary Care
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