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BDC Representative (CAG)

Mercedes-Benz of Smithtown

Posted 3 months ago

Full Time

Town of Smithtown, New York

In Person

Smart Summary

Responsibilities

Manage heavy inbound and outbound client inquiries via web leads, phone, and email. Perform short-term and long-term follow-ups and log all activity within the CRM system.

Qualifications

You have at least one year of experience in customer service and are proficient in basic computer operating systems, including Windows, Google, and Microsoft. You are expected to possess strong customer service skills and demonstrate excellent phone and email etiquette to handle client inquiries effectively.

Must Have Skills for ATS

CRM

Microsoft Office

Windows

Google Suite

Job Description

Description

BDC Representative

At Competition Automotive Group, we believe our associates are our greatest asset.   We are currently seeking BDC Representatives to join and support our sales team.   If you are looking for a career with an extraordinary company, we are the perfect choice.  Come work for the BEST Auto Group in the business! 

What We Offer: 

  • Medical and Dental
  • 401(k) 
  • Paid time off and vacation 
  • Growth opportunities 
  • A great team environment and atmosphere 
  • Competitive base salary with monthly commissions 

Responsibilities:

  • Heavy inbound and outbound client inquiries from web leads, phone & email 
  • Short-term & long-term follow-up with clients in the customer relationship management system drive 
  • Speak with customers in a professional, well-spoken manner and be able to problem-solve 
  • Direct customer calls/questions/ concerns appropriately to the right party, including those available online. 
  • Log all activity in our CRM

Requirements

  •  At least 1 year of experience in customer service 
  • Proficient in all basic computer operating systems, Windows, Google, Microsoft, etc.
  • Must have strong customer service skills, phone & email etiquette 

SCHEDULE: 5-day work week, which may include Saturdays or Sundays; 8-hour shifts may vary, starting with either opening or closing shifts.

Mercedes-Benz of Smithtown

Mercedes-Benz of Smithtown is family owned and operated dealership located in St. James, NY. We know that you have high expectations and we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence! The Mercedes-Benz of Smithtown showroom features an expansive and stunning 10,000 square feet of vehicle showcase space with over 15 Mercedes-Benz vehicles on display, as well as a 3,000 sq. ft , 2 lane, 6 vehicle drive-in service reception area. Mercedes-Benz of Smithtown is a proud member of the Competition Automotive Group which also includes Mercedes-Benz of Huntington, Competition BMW of Smithtown, Competition Infiniti in Smithtown and Subaru of Smithtown. Here at Mercedes-Benz of Smithtown, we have a history as a dealership. A history within the community. Our passion for customer service and commitment to excellence has helped us achieve the highest level of customer satisfaction.
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