Help us change lives

At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer. We give patients and clinicians the clarity needed to make confident decisions when they matter most. Join our team to find a purpose-driven career, an inclusive culture, and robust benefits to support your life while you’re working to help others.

Position Overview
Exact Science’s Customer Experience (CX) team is responsible for defining, driving, and delivering innovative, immersive, memorable customer-centric journeys for all our customers, across all channels (digital and physical). These journeys are grouped by Customer and User Types (e.g., Patient, Provider, Lab Users) and further categorized into a set of Experiences (e.g., Understand Risks & Complete Screening, Confirm Diagnosis). Each Experience has a set of specific, measurable Objectives and Key Results (OKRs) that the overall team is accountable to fulfill.

As an experience design intern, you will be expected to help support the creation of experiences that will bring the UX strategy and vision for products that we are building to life. You must account for multiple inputs and journeys across all touchpoints with a given customer, both digital and physical. You will help gather requirements and take ambiguity and create structure and organization. You will help bring the vision to life, creating different outputs and deliverables to help ensure we deliver a cohesive and inspiring experience to drive value and meet customer needs.

Collaborating with diverse teams, including Designers, Copywriters, Content Strategists, Product partners, Marketing, Business Unit, Internal users and Development partners, you’ll support efforts in digital, marketing, and product design, emphasizing interaction design and visual design.

You excel in balancing the macro and micro aspects of design—creating and building to help support the overall vision of an experience. Your approach involves continuous analysis, iteration, solutioning, and delivery, maintaining a focus on the user at the center of everything you create.

Your role involves navigating complex business, functional, and user challenges to drive the development of innovative experiences aligned with overall business and user objectives. Your expertise extends to delivering intricate design work, while providing easily understood, scalable solutions that inspire.

You should be able to share examples of work that highlights your approach to design.This should demonstrate how you experiences and features to life across various touchpoints. Additionally, you should be able to provide instances where your work effectively communicated complex ideas and terminology through simple, engaging designs.

This position is remote/onsite at Madison Endeavor campus.
 

Essential Duties
Include, but are not limited to, the following:

• Facilitate active collaboration with strategists, researchers, product leaders, the Design Ops team, legal, regulatory, medical, labs, and the respective Experience Design team members to produce deliverables (e.g., wireframes, visual systems, customer-interaction models, design specs, etc.) that are cross-touchpoint, cross customer type, and cross-experience/journey.

• Advocate for the incorporation of user research into the experience.

• Serve as a subject-matter expert in all things design and help lead both partners and peers alike to help think how design drives utility and inspires, equally.

• Use design thinking, storytelling, and conceptual prototypes to compellingly convey the vision, flow, and features of the products/services being designed.

• Foster a welcoming environment regardless of background, sexual orientation, gender expression, religion, or ethnicity, and model these behaviors for the organization.

• Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.

• Support and comply with the company's Quality Management System policies and procedures.

• Maintain regular and reliable attendance.

• Ability to act with an inclusion mindset and model these behaviors for the organization.

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Minimum Qualifications

• Must currently be in a degree program related to Design, Marketing, or related field of study

• Authorization to work in the United States without sponsorship.

Preferred Qualifications​

• 1+ years of experience and/or education related to UX Design

• Experience in applying techniques and methods of modern user experience design, discovery, and delivery – along with expertise with design/user experience platforms and tools.

• Experience in simplifying and communicating complex ideas to broad audiences.

• Experience in creating designs that leverage known persona or archetypal work, and measurement objectives.

• Experience with Figma for design and prototyping, Adobe Creative Suite applications, and a knowledge of HTML and CSS.

• Experience creating high fidelity user interface designs or branded content.

• Experience in translating complex user, business, operational, and technical requirements into clear, accurate, compelling user experience deliverables.

• Experience in collaborative work settings, relationship building, motivation, and curiosity to bring together different personalities for creative thinking and collaborative solutioning.

• Experience problem-solving, organizational, and analytical skills with the ability to execute against a UX strategy based on research, data, and industry trends.

• Understanding of human centered design and design thinking methodologies such as journey mapping and persona development

• Understanding of what is needed to create accessible, inclusive, and equitable design.​

• Demonstrated strong understanding of the current web and mobile technology landscape.

• Knowledge of best-in-class design systems (Material, Carbon, Fluent, etc.)

• Basic knowledge of the principles of Agile/Scrum/Kanban.

• Strong analysis skills; including, but not limited to, process and user flow definition.

Salary Range:

Exact Sciences is proud to offer an employee experience that includes paid time off (including days for vacation, holidays, volunteering, and personal time), paid leave for parents and caregivers, a retirement savings plan, wellness support, and health benefits including medical, prescription drug, dental, and vision coverage. Learn more about our benefits.

Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging. If you require an accommodation, please contact us here.

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We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, protected veteran status, and any other status protected by applicable local, state, or federal law.

To view the Right to Work, E-Verify Employer, and Pay Transparency notices and Federal, Federal Contractor, and State employment law posters, visit our compliance hub. The documents summarize important details of the law and provide key points that you have a right to know.