About the Role

As a Customer Relationship Coordinator, you’ll be the go-to person for processing customer-financed contracts, maintaining accurate records, and resolving customer concerns with care and professionalism. This is an entry-level role perfect for someone who’s eager to grow their career in customer service and account management.

OUR STORY

Grand Furniture was founded in 1947 by Rose Stein and operated alongside her 2 sons, Jerry and Herbert. In 1988, Jerry Stein acquired full ownership and brought on his sons, Steve and Craig. Craig Stein became the sole owner in 2009 and opened the first Ashley Furniture in Hampton Roads in 2010, adding to Grand Brands market share. Grand Brands is home to Grand Furniture, Grand Outlet, and Ashley Furniture/Outlet, serving customers right here in Southeastern Virginia and has been recognized as the #1 Ashley Stores licensee. In other words, we operate the highest-ranked Ashley stores nationwide, so customers get great selection and service, and our teams get growth opportunities.

Qualifications:

Previous experience in customer service (retail or call center preferred)
Strong phone etiquette and active listening skills
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to multi-task, stay organized, and work with urgency
Confident problem-solving and interpersonal communication skills
A high school diploma or GED

Responsibilities:

Greet and assist guests in a professional, welcoming manner
Open and manage new guest accounts; explain products and services
Process customer transactions in person and over the phone
Follow up with customers regarding their financed accounts
Resolve concerns, answer questions, and direct inquiries appropriately
Maintain accurate customer records and process payments
Collaborate with team members to ensure customer satisfaction

You're a great fit if you:

Thrive in a fast-paced, people-centered environment
Enjoy helping others and resolving challenges
Take initiative and have a desire to grow
Work well independently and as part of a team

Medical
Dental
Vision
Life
Short term & Long term Disability
PTO & Sick Days
Employee Discount
Employee Assistance Program
401k

Our Family Welcomes Yours to Grand Grand Furniture began as a small, one-store operation in downtown Norfolk, in 1947. Founded by Rose Stein, and assisted by her two sons, Grand quickly gained the reputation as a store where customers could get both quality home furnishings and honest value. These factors have been the cornerstone upon which Grand Furniture has grown. Today, the 3rd generation continues this tradition. Whether you pile on the sofa to watch a family movie or sit at the dining room table after dinner and help kids with their homework, without quality, affordable furniture these scenarios wouldn't be possible. At Grand, our philosophy and promise is to give you honest value on quality home furnishings. We also know you work hard and with that in mind, our goal is to help make your financial life more comfortable. For generations, we have created a financing program that is affordable, accessible and easy for our customers to manage. Whether you are looking to get credit for the first time, re-establish your credit history or just want to buy now and pay later, we've got options that will fit your lifestyle. Grand Furniture, with 6 showrooms in Hampton Roads is part of the GrandBrands family, which includes: Ashley Homestores in Chesapeake, Virginia Beach and Newport News as well as GFO (Grand Furniture Outlet).

Retail Office Associate

Retail Office Associate

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