Service Advisor - Lehigh Valley Honda

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Vinart Dealerships

Posted 3 months ago

Full Time

Emmaus, Pennsylvania

In Person

Smart Summary

Responsibilities

The Service Advisor is responsible for greeting customers, accurately documenting vehicle issues, and scheduling necessary service work. They act as a liaison between the customer and the service department, providing cost estimates and ensuring timely repair completion.

Qualifications

You have a high school diploma or GED and a valid driver's license. You also possess customer service, typing, computer, and communication skills. No prior experience is required as training will be provided.

Must Have Skills for ATS

customer service

typing

computer skills

communication skills

Job Description

     Company Description:

Vinart is a franchised new and used car dealership group consisting of the Acura, Honda, and Hyundai, Mercedes-Benz, and Porsche automobile brands. In addition to our new car franchises, we also operate one pre-owned vehicle dealership and a full-service vehicle reconditioning center. Vinart has about 400 employees and is continuing to grow.

Lehigh Valley Honda is currently seeking candidates for our open Automotive Service Advisor Position.

Schedule: Wednesday & Thursday 7am-7pm, Friday & Saturday 7am-5pm

Pay & Benefits 

  • $500/ week + commission varying based on skills/experience. Total pay average is $50-90K
  • Health insurance + dental, vision and disability = eligible after 60 days
  • Employee discounts on products, parts, and services
  • Employee Tickets to PP&L Center
  • PTO
  • 401(k) and matching retirement program 
  • Flexible spending account
  • Company Paid Life insurance
  • Growth and Advancement Opportunities

Job Purpose:  Sells and schedules needed service work in the service department.

Duties & Responsibilities:

  • Greets customers in a timely, friendly manner and obtains vehicle information.
  • Writes up customer's vehicle problems accurately and clearly on repair order.
  • Ensures the timely processing of used vehicle mechanical reconditioning in accordance with dealership policy and guidelines
  • Refers to service history, inspects vehicle, and recommends additional needed service.
  • Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer and dealer recommendations
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Implements and maintains a service marketing program by collecting and/or confirming email addresses and cell phone numbers of customers
  • Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.

Minimum Qualifications (Education, Experience, Skills)

  • No experience required- we will train!
  • High school diploma or general education degree (GED)
  • Valid Drivers License 
  • Clean background
  • Customer-service oriented
  • Typing/ computer skills
  • Communication skills

Vinart Dealerships is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or age. Vinart Dealerships is committed to ensuring a diverse and inclusive workplace, and we comply with all applicable laws and regulations regarding non-discrimination and equal opportunity.

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Vinart Dealerships

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