Harrah's Cherokee Casino Resort Position Description

Position title:                             Valet Parking Clerk

DIVISION:                                           Hotel

Department:                                 Parking/Valet

Grade/FLSA STATUS:                  H8 - Non-Exempt

BADGE TYPE/COLOR:                   Key--Blue

rEPORTS tO:                                   Supervisor, Transportation

SUPERVISES:                                    NA

JOB SUMMARY:

Process Valet payment transactions, queue vehicles for delivery, and file key packs and tickets systematically to ensure that the highest level of guest service is achieved and maintained.

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Process payment transactions utilizing an electronic cash register system

• Operate retrieval indication system, and queue vehicles for delivery in an organized manner

• Scan parking tickets for date and time measurement recording

• Receive key packs and parking tickets from Valet parkers

• Ensure parking tickets properly reflect the location of all vehicles parked

• Process rental of scooters and check-in and check-out of wheelchairs with all paperwork

• Demonstrate high levels of service skills on a consistent basis

• Delight our guests with outstanding service

• Ensure parking tickets have been completed correctly by Valet parkers prior to filing

• Enter ticket and parker data into the computerized valet parking system

• Maintain records of total cars parked and delivered by each Valet parker

• Ensure that guest problems are handled in an effective and courteous manner

• Ensure that appropriate service recovery measures are followed through to ensure guest satisfaction with our services and Team Members

• Park and fully secure vehicles in approved lots or spaces when needed

• Flexible and receptive to change in work environment and procedure

• Participate in departmental and property-wide discussions, meetings, and service initiatives

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values   

MINIMUM QUALIFICATIONS:

• A high school diploma or GED is required

• Six months of money handling and electronic cash register experience is required

• A valid driver’s license is required with no more than one (1) DUI conviction or three or more moving violations, three or more traffic citation convictions in the past 3 years (from date of conviction), or conviction for suspension or conviction for at-fault accident within the last 3 years required

• Six months of computer experience is preferred

• Six months of data entry experience is preferred

• Six months of experience with bar-code scanning equipment is preferred

• Six months of valet or transportation experience is preferred

• Must demonstrate the following essential knowledge and skills:

• Excellent oral and written communication skills

• Excellent interpersonal skills

• Ability to handle multiple priorities in a fast-paced environment

• Ability to work independently

• Neat, professional appearance with excellent personal hygiene

• Ability to excel in a self-directed environment

• Documented teamwork behaviors and attitudes

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to stoop, bend, reach, kneel, twist and grip items

• Must be able to stand for long periods of time

• Must be able to maneuver to all areas of the casino and surrounding property

• Must be able to respond to visual and aural cues

• Must be able to read, write, speak, and understand English

• Must be able to have exposure to outdoor weather situations

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

• Must be able to work a flexible schedule, including weekends, evenings, and holidays

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.          6.13.25