Customer Success Representative
Greiner
Customer Success Representative
Greiner
Posted 3 months ago
Full Time
Monroe, North Carolina
In Person
Smart Summary
Responsibilities
Serve as the primary point of contact for assigned customer accounts, managing inquiries and processing orders within the ERP system. Responsible for account maintenance, resolving basic order blocks, and handling non-technical claims.
Qualifications
You have a High School Diploma and possess strong organizational, written, and verbal communication skills. You are proficient in Microsoft Office and have prior customer service experience, enabling you to effectively manage customer accounts, process orders, and resolve inquiries.
Must Have Skills for ATS
Microsoft Office
ERP system
order processing
claims processing
credit card payments
Job Description
Your challenge
Customer Support & Communication
- Serve as a point of contact for assigned customer accounts, providing prompt and professional support
- Manage inbound and outbound calls related to orders, product information, and general inquiries
- Handle customer questions and route more complex issues to the Customer Success Rep II, Customer Success KAM Rep or Customer Success Manager as needed
Order Processing & Data Entry
- Enter customer orders accurately into ERP system
- Perform daily review and reconciliation of assigned customer orders to ensure accuracy and timely processing
- Communicate any order discrepancies, such as pricing or product availability, to customers or internal teams
Account Maintenance
- Ensure customer account information for order processing is correct and updated in ERP system
Issue Resolution Support
- Monitor and resolve basic order blocks
- Research order or return-related issues following standard operating procedures
- Support non‑technical claims processing and returned goods inquiries as directed
Administrative Tasks
- Enter credit/debit memo requests for review
- Process customer credit card payments when authorized
- Assist with shipping documentation, including delivery creation
Your Profile
Job Requirements:
- High School Diploma
- Prior customer service experience preferred
- Organizational, Written, Verbal Communication Skills
- Proficient in Microsoft
Greiner
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