Front Desk Agent
The Lodge on Lake Oconee
Front Desk Agent
The Lodge on Lake Oconee
Posted 3 months ago
Full Time
Eatonton, Georgia
In Person
Smart Summary
Responsibilities
The Front Desk Agent manages guest check-ins, check-outs, and payments while coordinating with housekeeping for room availability. They are responsible for handling reservations and providing detailed information about hotel amenities to ensure an exceptional guest experience.
Qualifications
You have a friendly and outgoing personality with strong communication skills, and you are proficient in English. You are familiar with hospitality industry standards and possess computer literacy, with the ability to resolve guest issues in a customer-focused manner.
Must Have Skills for ATS
hospitality industry standards
English
computer literacy
Job Description
- Flexible Scheduling
- Career Advancement Opportunities
- Competitive Compensation
We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.
Responsibilities
- Monitor the maintain knowledge of hotel operations and activities
- Take reservations and answer questions via phone, email, and in-person
- Build rapport with guests and identify their needs through friendly conversation and open-ended questions
- Describe the features and amenities of guest rooms
- Ensure compliance with health and quality standards
- Friendly and outgoing personality
- Familiarity with hospitality industry standards
- Proficient in English; knowledge of other languages is a plus
- Computer literacy
- Able to resolve issues with a customer-focused orientation
- Able to lift 30 pounds
Boost Your Interview Chances
With Runway
See Your Fit for This Role
1-5 min
Your Score
?
Top Applicants
90%
Your Job Search Advantage
Key Gaps & Next Steps:
Address these in your resume & Interview
Top Strengths For This Role
Highlight these in your cover letter & interview
Your Interview Guide
A Personalized Interview Strategy
Freshest Opportunities
Never Miss a Good Fit
Get notified when jobs mach your criteria