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Client Care Representative

M

Mister Sparky of Roseville and Rocklin, CA

Posted 3 months ago

Full Time

Roseville, California

In Person

Smart Summary

Responsibilities

The representative handles incoming client calls to provide a professional first impression and manage the scheduling of service calls. They are also responsible for supervising dispatching and notifying clients of technician delays.

Qualifications

You have strong verbal and telephone communication skills, along with good computer software skills. Prior customer service experience is preferred for this role.

Must Have Skills for ATS

customer service

telephone communication skills

computer software skills

Job Description

Benefits:
  • 401(k)
  • Bonus based on performance
  • Company parties
  • Opportunity for advancement
  • Training & development
Join Our Team of Professional ElectriciansDo you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country. JOB SUMMARYA Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. Reports to the Call Center Manager.JOB DUTIES
  • Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
  • Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
  • Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
  • Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
  • Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
MINIMUM REQUIREMENTS 
  • High school diploma or equivalent required
  • Above-average verbal and telephone communication skills are essential
  • Must have good computer software skills
  • Prior customer service experience preferred
  

M

Mister Sparky of Roseville and Rocklin, CA

Whether your plan is to start an electrical service business, grow or sell, when you join our family of brands, you will not be alone.You will be part of a nationwide network of residential service contractors. Many had established businesses before they made the decision to convert. Mister Sparky® is a brand leader that’s ranked # 1 in Entrepreneur magazine’s Franchise 500 electrical services (2014 - 2017, 2019). It’s easy to see we’re doing something different to help our franchisee owners achieve their goals. We are not your typical franchise. Our operating model offers you a proven system for success and achieving the next business goal you've set for yourself. When you come onboard with us, you’ll realize: - You can do so much more for your customers, your employees and yourself. - Contractors who qualify may receive financial support to help in the transition. - You’ll still retain 100% ownership of your company! Each of our franchisees is experienced, talented, and uniquely qualified to be included in our peer-to-peer network. Sit down with us and let’s discuss a plan that will work for your business. Start the conversation today. Mister Sparky® Electric is part of the franchise brands of Clockwork Inc., and the Authority Brands family.
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