Job Title: Career Navigator                                        Reports to: Lead Career Navigator

Position Classification: Non-Exempt                         Office Location: Montgomery Region

Wage: $18-$20 an hour

Primary Objectives of Position: The career navigator provides integrated workforce planning services to career center customers. Aids customers in developing, evaluating, and effectively initiating and implementing plans to find employment and/or employment skills. Work involves developing and maintaining contact with customers, and/or service providers for service needs. Helps customers to engage in self-assessment.

Essential Job Functions:

• Interviews customers to assess needs, explore employment/training options, and develop individualized service plans.

• Provides career advisement, job referrals, training placements, and retention support.
• Coaches customers on job readiness and effective self-presentation.
• Conducts home, training, and employment site visits as needed.
• Coordinates with service providers and ensures accurate case management.
• Maintains and updates service plans; manages a comprehensive caseload.
• Documents interactions with clear case notes and ensures compliance with program requirements.
• Supports employment retention through ongoing guidance and assistance.
• Refers customers to workshops and services, ensuring equitable access for all.
• Demonstrates Extreme Customer Service in all internal and external interactions.

Other Job Duties: This job description is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by the immediate supervisor and other management as required. The company reserves the right to revise or change job duties as business requirements dictate. It is also understood that the company reserves the right to change work schedules as required, including requiring overtime.

Physical Demands/Work Environment: Physical requirements include carrying/lifting up to 5 pounds, frequently; up to 10 pounds, regularly; and up to 25 pounds, occasionally. Visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to drive an automobile and operate computer keyboard and basic office equipment; subject to carrying, lifting, twisting and reaching to perform essential job functions. Working conditions are primarily in an office environment with occasional travel to other locations.

Required Competencies: Customer/client focus, learning orientation, communication proficiency, teamwork orientation, technical capacity.

Skills/Abilities: Basic computer literacy including ability to use the Internet and Microsoft Office products. Keyboarding skills are mandatory. Ability to work in a team environment. Excellent interpersonal skills and customer-service orientation. Strong oral and written communication skills. Bilingual candidates preferred.

Additional Requirements:  Must have valid driver's license and adequate vehicle insurance coverage.