JOB DESCRIPTION

POSITION: Apprentice, Resort Services

FLSA: Non-Exempt

REPORTS TO: Resort Services Manager

SUMMARY: The Resort Services Apprentice position is designed to provide hands-on, real-world experience in the hospitality maintenance field. This apprenticeship offers individuals—whether entering the workforce for the first time, changing careers, or lacking formal training—a structured opportunity to build essential maintenance and customer service skills. Apprentices will work side by side with full-time Resort Services staff, receiving mentorship and training across all major maintenance areas, including plumbing, electrical, routine upkeep, technology, safety, and sustainability. With a focus on integrating technical knowledge into a hospitality setting, this program prepares apprentices for potential long-term, full-time roles within Wintergreen Resort.

PRIMARY RESPONSIBILITIES:

• Learn the layout, facilities, and infrastructure of the resort to navigate and respond effectively to maintenance needs.
• Participate in an introduction to Resort Services operations, expectations, and service standards.
• Work alongside full-time maintenance staff to observe and assist in daily tasks while receiving mentorship and hands-on training.
• Complete a structured competency checklist covering key skill areas including plumbing, electrical, fire and life safety, building systems, finishes, technology, and sustainability.
• Develop effective communication and customer service skills tailored to a hospitality environment.
• Complete the apprenticeship competency checklist as part of the program requirements; apprentices who successfully demonstrate skills and reliability may be offered full-time Technician positions at Wintergreen Resort, depending on performance, business needs, and interest.

MINIMUM QUALIFICATIONS:

• Must be at least 18 years of age.
• Demonstrated motivation to learn and grow in the maintenance and hospitality field.
• Strong problem-solving skills and the ability to work effectively both independently and as part of a team.
• Willingness to receive mentorship, follow instructions, and complete all components of the apprenticeship competency checklist.
• Ability to communicate clearly and professionally with guests and team members.
• Ability to demonstrate professionalism and adaptability in guest-facing situations within a hospitality environment.
• No prior maintenance experience required; individuals with existing skills may progress through the program more quickly.

LICENSE AND CERTIFICATION REQUIREMENT(S):

• Valid driver’s license required.
• Ability and willingness to obtain necessary certifications to meet AHLA (American Hotel & Lodging Association) apprenticeship program requirements.
• Apprenticeship-related training and certification classes are fully covered through a scholarship, with no cost to the apprentice.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT:

• Sitting, standing with movement, and walking for extended periods.
• Bending, stooping, crouching, kneeling, and crawling, including accessing crawl spaces.
• Climbing stairs, ladders, and working on scaffolding.
• Reaching above and below shoulder level.
• Performing repetitive hand and foot motions.
• Using hearing and vision abilities in accordance with job requirements.
• Ability to perform moderate to strenuous physical labor.
• Working outdoors in extreme seasonal weather conditions (heat, cold, rain, snow).
• Ability to lift up to 100 pounds, with use of assistive devices or assistance from coworkers when necessary.
• Must be able to walk outside in winter conditions

BENEFITS OF WORKING AT WINTERGREEN:

Wintergreen Resort is a place for mountain lovers, adventure seekers and outdoor explorers. A place to chase new experiences, marvel at the unexpected, and build new relationships that will keep you coming back for more. We work to play! We work in a fun-filled, beautiful resort setting and have a competitive compensation with a comprehensive benefit portfolio for full-time year-round associates: (Medical, Dental, Vision, Life, Short and Long Term Disability Insurances as well as Paid Time Off and a 401K plan). Our unique Recreational Benefit Package offers associates free and/or discounted resort activities, services and products. 

We have many fantastic opportunities available from our spectacular, sweeping mountain slopes to our beautiful valley and lake. If this position isn’t quite what you are looking for, please visit our career page for even more open positions: Wintergreen Resort: Premier Blue Ridge Mountain Ski, Golf, Tennis, Spa and Family Vacation Resort in Virginia.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other characteristic protected by applicable law.

Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this position; employees may be assigned other duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer.