Summary: Responsible for completing a wide range of administrative and office support activities for the department and the directors to facilitate the efficient operation of the organization by performing the following duties. Duties and Responsibilities:

Answers, screens, and transfers inbound phone calls
Receives and directs visitors and clients
Responsible for general clerical duties, which include photocopying, faxing, and mailing
Maintains the electronic and hard copy filing system
Retrieves documents from the filing system
Oversees requests for information and data
Resolves administrative problems and inquiries
Prepares work/school excuse documents
Prepares and modifies documents which include correspondence, reports, drafts, memos, and emails/Team’s messages
Schedules and coordinates meetings, appointments, and conference room availability
Maintains office supply inventory
Coordinates maintenance of office equipment
Call the patient to confirm next day’s appointments or procedures as needed.
Schedules procedure visits and Fibroscan appointments
Utilizes CRIO for scheduling visits and texting patients
Reviews visit schedules to ensure room and resource availability
Follows HIPAA guidelines as outlined by company policies and government agencies
Orders office supplies for the office
Assisting the Clinical staff with administrative tasks
Intake of referrals and communicating with physician offices
Ensures the lobby is organized
Greets and welcomes all visitors
Flexibility to cross-train and learn new skills as appropriate
Additional duties as assigned.

Education/Experience:

High school diploma or general education degree (GED); and one to two years related experience and/or training; or equivalent combination of education and experience. Medical office administration and clinical research experience is preferred.

Certificates and Licenses:

Valid driver's license and personal auto insurance

Knowledge, Skills, and Other Abilities:

Fluency in Spanish is required
Excellent written and oral communication skills
Organizational skills
Project management skills
Ability to show initiative
Ability to maintain a cheerful outlook
Knowledge of Microsoft Office Suite, including Microsoft Outlook
Ability to pay attention to details
Ability to multitask
Ability to prioritize work
Ability to maintain confidentiality
Ability to be a team player
Problem-solving skills
People skills, including possessing a positive, friendly, and professional demeanor
Ability to be flexible with changing priorities
Ability to communicate in a diplomatic and professional manner
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to draft routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

Work Environment and Physical Demands:The work environment and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office/laboratory and/or a clinical environment.
Exposure to biological fluids and/or bloodborne pathogens.
Personal protective equipment is required, such as protective eyewear, garments, and gloves.
Occasional travel may be required, domestic and/or international.
Ability to work in an upright and/or stationary position for 6-10 hours per day.
Frequent mobility required.
Occasionally squatting, kneeling, or bending.
Light to moderate lifting and carrying (or otherwise moving) objects, including medical equipment with a maximum lift of 20-50 lbs.

Perks of working at Pinnacle Clinical Research:

401k
Medical, dental, vision, long-term disability, short-term disability, FSA, and life insurance
3 weeks of paid time off
14 paid company holidays
Scrub voucher (specific positions apply)
And more!

Summit Pinnacle Clinical Research is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, disability, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status, or any other protected Federal, State/Province, or Local status unrelated to the performance of the work involved

At Pinnacle Clinical Research, we are driven by a shared mission to improve lives through innovation in clinical trials. As a premier clinical research network, we specialize in conducting high-quality, patient-focused studies across a broad range of therapeutic areas, with particular expertise in liver disease, metabolic disorders, memory loss, and neurodegenerative conditions. With a growing national footprint, Pinnacle partners with leading sponsors, CROs, and healthcare providers to accelerate medical breakthroughs and bring tomorrow’s treatments to today’s patients. Our experienced investigators, diverse patient populations, and commitment to operational excellence enable us to consistently deliver rapid enrollment, reliable data, and exceptional retention. We believe clinical research should be both rigorous and compassionate. That’s why we prioritize patient education, cultural sensitivity, and community engagement at every site. From first-time volunteers to experienced participants, every individual is treated with dignity, transparency, and care. Whether you’re a sponsor looking for a high-performing site network, a physician exploring clinical trial collaboration, a patient seeking new treatment options or someone interested in a rewarding career in clinical research, we invite you to connect with us and be part of advancing the future of medicine.

Front Desk Scheduler

Front Desk Scheduler

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