Patient Access Representative

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OrthoTexas Physicians & Surgeons

Posted 3 months ago

Full Time

Carrollton, Texas

In Person

Smart Summary

Responsibilities

The role involves managing patient access functions including check-in/out, chart auditing, and call center duties. The representative is responsible for providing excellent customer service and maintaining HIPAA compliance.

Qualifications

You have a High School Diploma or GED and prior healthcare experience. You are capable of providing excellent customer service, maintaining a neat work area, and complying with HIPAA procedures. You are also able to travel to different locations and undergo cross-training in various patient access functions.

Must Have Skills for ATS

HIPAA

Job Description

Description

* Must have ability to work Plano and Frisco locations occasionally*-Must have prior experince in Healthcare.

Not a summer only job.

Schedule:

  • 7am - 7pm M-TH 
  • 7am-4pm on Friday.
  •  Must be able to work 10-7 shift at least 2x per week and 7am - 4pm shift at least 2 x per week (variable Mon through Thurs) 

Why Choose Us?  #OTX 

  • Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported.
  • Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you.
  • Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication.
  • Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients. 

Benefits:

  • Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
  • Dental & Vision Insurance
  • 401(k) with Annual Employer Contributions
  • Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
  • Employee Assistance Program (EAP): Employer-paid support for life’s challenges
  • Generous Paid Time Off:
    • Up to 2 weeks of PTO starting out. (Increases with tenure)
    • 7 paid holidays + 2 floating holidays

Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned. Key Functions:

  • Has to train in all areas: Check in/out, Chart Auditing, Call Center functions.
  • Provides excellent customer service to patients by listening and appropriately serving patients.
  • Contributes to an overall positive work atmosphere through actions and attitude.
  • Relays relevant information to the appropriate internal staff. 
  • Follows practice procedures for appointment entry, check-in and/or check-out   processes.
  • Participates in office meetings and educational activities.
  • Maintains work area in neat and orderly manner.
  • Complies with HIPAA procedures.
  • Other duties as assigned.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MUST HAVE PRIOR EXPERINCE

Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.

Requirements

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Travel to all OTX locations is required. Cross-Training in different Patient Access functions is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. MUST HAVE PRIOR EXPERINCE

Education/Experience: High School Diploma, or general education degree (GED), or one to three months relates experience, and/or training or equivalent combination or education and experience.

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OrthoTexas Physicians & Surgeons

The physicians, surgeons, and therapists who make up OrthoTexas offer comprehensive and compassionate care, rehabilitation services, and access to on-site imaging services and outpatient surgery centers. With multiple convenient locations to serve you, and specialists to address all of your needs, we are dedicated to a positive patient journey from the moment you start your treatment to the time you reach your goals for recovery. Our surgeons are all members of the American Academy of Orthopedic Surgeons and the Texas Orthopedic Association. Additionally, they are board certified by the American Board of Orthopedic Surgery, representing the highest standard available in the orthopedic industry.
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