Description

 Our Company’s Story:

Spectra Gutter Systems, founded in 1978, is a leading manufacturer and distributor of aluminum rainware products across North America.
With over 35 locations nationwide, we support customer success and business growth through innovation and operational excellence.
Our culture is built on core values including integrity, stewardship, people-first mindset, innovation, and servant leadership.
We are committed to maintaining a strong safety culture that protects employees, customers, and communities.
We uphold the highest standards of quality through continuous improvement and innovation.
Our operations focus on efficient inventory management and reliable product delivery.
We prioritize exceptional customer service and long-term relationship building.
We drive success by achieving and exceeding location-based performance goals.
We invest in our people by developing talent and fostering a collaborative work environment.
We ensure long-term success through strong financial management and strategic growth initiatives.

Position Summary:

The Customer Service Specialist is responsible for delivering exceptional customer support while serving as the primary point of contact for customers. This role handles inquiries, resolves issues, and ensures a seamless and positive customer experience.

In addition to customer support, this position plays a key role in strengthening customer relationships, supporting retention, and identifying opportunities to grow business through upselling, cross-selling, and new account development.

Essential Job Duties and Responsibilities:

Customer Support & Service

• Serve as the      main point of contact for customer inquiries via phone, email, and other      communication channels 
• Actively      listen, assess customer needs, and provide accurate, timely solutions 
• Troubleshoot      and resolve customer concerns, complaints, or service issues 
• Maintain a      professional, positive, and customer-focused approach in all interactions 
• Accurately      document customer communications and resolutions in the system 

Product & Order Support

• Develop strong      knowledge of company products, services, and processes 
• Assist      customers with order processing, product selection, and service-related      requests 
• Ensure accuracy      and efficiency in handling orders and customer requests 
• Identify      opportunities to improve processes and enhance the customer experience 

Sales Support & Relationship Management

• Ensure      customers are utilizing the appropriate product mix based on their needs 
• Identify and      pursue upselling, cross-selling, and new business opportunities 
• Build and      maintain strong, long-term customer relationships 
• Support      customer retention efforts through proactive communication and service 
• Contribute to      revenue growth by delivering value-driven customer interactions 

Minimum Qualifications

• High school diploma or GED      required 
• 1–2 years of customer service      experience (call center, retail, administrative, or similar environment) 
• Basic computer proficiency,      including CRM systems and Microsoft Office 
• Strong written and verbal      communication skills 
• Ability to work in a fast-paced      environment and manage multiple priorities 

Core Skills & Competencies

• Customer-focused mindset with a      passion for delivering outstanding service 
• Strong active listening and      problem-solving abilities 
• Professional, clear, and      confident communication skills 
• High attention to detail and      accuracy in documentation and order handling 
• Adaptability and willingness to      learn new systems, products, and processes 
• Ability to collaborate      effectively with cross-functional teams (sales, operations, etc.) 
• Strong time management and      organizational skills 
• Sales awareness with the ability      to identify opportunities to support business growth 

Core Values: Stewardship, Integrity, People-Centric, Innovation, Servant Leadership.
Safety is our top priority—protecting employees, customers, and communities.
We uphold the highest standards of quality through continuous improvement and innovation.
We drive operational excellence through accurate, efficient inventory management.
We deliver exceptional customer experiences that build lasting relationships and growth.
We achieve and exceed location-based goals through collaboration and accountability.
We invest in our people—attracting, developing, and retaining top talent.
We foster a culture of respect, inclusion, and continuous development.
We operate with financial discipline to ensure sustainable growth and stability.
Together, we execute with purpose, accountability, and a commitment to excellence.