Description

Brattleboro Memorial Hospital /

Southern Vermont Health Services Corporation

Job Description

Job Title: Switchboard Operator ED Registration

Job Code: 147

Hours: Sun-Thurs 11p-7a

FTE: 1.0

Weekend Schedule: Possible Weekend Hours

Holiday Schedule: Possible Holiday Hours

Call Schedule: N/A

FLSA Status: Non-exempt

Department Name: Switchboard

Department Code: 9370

Location: Brattleboro, Vermont

JOB SUMMARY:

The Operator is responsible for all the functions relating to the operations of the switchboard. Receives all incoming calls, provides information regarding patients, hospital services and events. Runs an internal and external beeper system. Handles all hospital codes; monitors and responds to all alarm panels. Maintains key log. Keeps an accurate log of all necessary calls and codes. Provides after hours registration coverage and support to the Business Office.

DEPT. SCOPE OF SERVICE:

The Switchboard department provides a full range of communication services and is fully staffed 24 hours a day, seven days a week. They also register in- and out-patients after 5:00 p.m. weekdays and all-day weekends and holidays. The Switchboard also assists the business office. They are responsible for monitoring the parking area video system and alerting security when necessary.

Requirements

QUALIFICATIONS:

Education: 

• High school diploma or equivalent education preferred; associate’s degree preferred.

Experience: 

• Switchboard experience desirable, preferably in a hospital environment, or on a similar system. 

Licensure/Certification: 

• None.

Mental Efforts: 

• Ability to think quickly and respond to multiple requests for information.
• Ability to handle multiple priorities simultaneously.
• significant use of PC monitor.
• Stressful environment due to extremely busy board and Emergent situations.
• Ability to adapt to a diversity of customers.
• Vision and hearing corrected to within normal limits.

Environment & Working Conditions: 

• Flexible to work irregular hours on short notice.

OSHA CATEGORY

• OSHA Category I - Tasks that involve exposure to blood, body fluids, or tissues require use of techniques of Universal Precautions as evidenced with blood borne pathogens standards.

PHYSICAL DEMANDS

• On-the-job time is spent in the following physical activities.
• Standing - Up to 1/3
• Walking - Up to 1/3
• Sitting - 2/3 or more
• Talking or Hearing - 2/3 or more
• Use of hands to finger, handle or feel - Up to 1/3
• Pushing/Pulling - None
• Stooping, kneeling, crouching or crawling - None
• Reaching with hands and arms - Up to 1/3
• Tasting or smelling - None

This position requires that weight be lifted, or force be exerted.

• Up to 10 pounds - 2/3 or more
• Up to 25 pounds - 1/3 to 1/2
• Up to 50 pounds - Up to 1/3
• Up to 100 pounds - None
• More than 100 pounds - None

This position has special vision requirements.

• Close Vision (clear vision at 20 inches or less)
• Color Vision (ability to identify and distinguish colors)
• Ability to Adjust Focus (ability to adjust eye to bring an object into sharp focus)

WORK ENVIRONMENT

• This position requires exposure to the following environmental conditions.
• Wet, humid conditions (non-weather) - None
• Work near moving mechanical parts - Up to 1/3
• Fumes or airborne particles - Up to 1/3
• Toxic or caustic chemicals - Up to 1/3
• Outdoor weather conditions - None
• Extreme cold (non-weather) - None
• Extreme heat (non-weather) - None
• Risk of electrical shock - None
• Work with explosives - None
• Risk of radiation - None
• Vibration - None

The typical noise level for the environment is:

• Very Quiet
• Quiet
• Moderate Noise
• Loud Noise
• Hearing
• Ability to hear calls
• Ability to hear instructions from physician/department staff/others

EEO/ADA Statement

Brattleboro Memorial Hospital provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regard to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Brattleboro Memorial Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources.

Compensation Disclosure in Accordance with Vermont Act 155

In compliance with Vermont Act 155, Brattleboro Memorial Hospital provides the compensation range for this position in good faith. The listed range represents the pay scale reasonably expected for a successful candidate based on factors such as relevant experience, education, internal equity, and market competitiveness. Final compensation will be determined during the hiring process.