Job Description

At Gentling Dental, our team is the foundation of the exceptional care we provide. Serving the community for over 70 years, our experienced and dedicated staff deliver high-quality, fee-for-service dental care in a professional, patient-focused environment.

Our team works together to provide a full range of services, supported by advanced techniques and technology, including direct access to our in-house Periodontist as a resource for our dental hygiene department. Personalized attention, long-standing staff expertise, and a commitment to excellence ensure every patient receives the highest standard of care.

Joining Gentling Dental means becoming part of a supportive, professional team where your contributions are valued, your skills can grow, and your work makes a direct impact on patients’ oral health and overall experience. With a collaborative culture, emphasis on professional growth, and dedication to patient satisfaction, team members have the tools and environment to thrive.

Learn more about us at: www.gentlingdental.com

Job Description: 

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have: 

• Work-Life Balance: (Mon 7:30-5 Tues 7-3:30 Wen 7:30-5 Thur 6:30-3:30 Fri 7-12)

• Time Off:Up to 3 Weeks Collective Paid Time Off + 8 Paid Holidays (PTO rolls over!) 

• Parental Leave: Up to 3 weeks paid 

• 401(k) Match 

• Health Benefits: Medical, dental, vision, HSA & FSA + earn up to $2,000/year when selecting our quality care plans 

• Employee Assistance Programs: Free 24/7 support for personal, financial & legal issues 

• CE & Growth: SPEAR access + continuing education 

• Wellness Perks: $28/month gyms, 12K+ on-demand workouts when selecting our quality care plans 

• Pet Insurance: Flexible plans + 24/7 telehealth for your pet 

Key Responsibilities 

• Build and maintain productive schedules for our doctors and hygienists 

• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients 

• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing 

• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment  

• Assist patients with understanding their treatment plan and increase dental case acceptance  

• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices   

• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary 

Qualifications: 

• Customer service experience 

• Dental office experienced (preferred) 

Additional Information: 

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

Working Environment & Physical Requirements  

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.