Position Title: Tier 1 Help Desk Intern (Unpaid)

Company: Wellspire Medical Location: On-site Duration: 3-6 months Commitment: 20 hours

weekly

About Wellspire Medical

Wellspire Medical is committed to providing high-quality, compassionate healthcare to our

community. Our IT infrastructure is the backbone that allows our clinical and administrative

teams to focus on what matters most: patient care. We are seeking a motivated, tech-savvy

intern to join our support team and gain hands-on experience in a fast-paced medical

environment.

Role Overview

As a Tier 1 Help Desk Intern, you will serve as the first point of contact for staff seeking technical

assistance. This is an excellent opportunity to build a foundation in IT support, troubleshooting,

and professional communication while contributing to the operational efficiency of a healthcare

provider. You will gain exposure to real-world hardware, software, and networking challenges in

a professional setting.

Key Responsibilities

● User Support: Act as the initial point of contact for incoming support requests via

phone, email, or in-person.

● Hardware Troubleshooting: Assist with the setup, configuration, and basic

troubleshooting of office workstations, monitors, and peripherals.

● Printer & Peripheral Support: Troubleshoot common printer issues, including

connectivity, paper jams, and driver installations.

● Network & Connectivity: Provide initial diagnostics for minor networking issues,

including Wi-Fi connectivity problems and local area network (LAN) troubleshooting.

● Software Support: Help staff with password resets, basic Microsoft Office/O365

questions, and navigating internal software applications.

● Documentation: Maintain accurate records of support tickets, resolution steps, and

update internal knowledge base documentation as needed.

Qualifications

● Academic Background: Currently enrolled in or a recent graduate of a Computer

Science, Information Technology, or other related degree program.

● Technical Familiarity: Solid understanding of Windows operating systems.

○ Basic familiarity with office hardware (printers, scanners, docking stations).

○ Fundamental understanding of networking concepts (IP addresses, DHCP, Wi-Fi

troubleshooting).

● Communication: Strong interpersonal skills with the ability to explain technical concepts

to non-technical staff in a clear, patient manner.

● Professionalism: High level of integrity and comfort working in a medical environment

where HIPAA compliance and patient data privacy are paramount.

● Problem-Solving: A proactive, "can-do" attitude and a desire to learn new technologies

quickly.

Why Join Us?

● Close the Gap: Bridge the gap between academic theory and real world applications.

● Hands-on Experience: Gain direct experience managing IT requests in a professional

office and clinical environment.

● Mentorship: Work alongside experienced IT professionals who will provide guidance

and insight into the IT industry.

● Skill Development: Build a portfolio of troubleshooting experiences that will bolster your

resume for future employment.

● Impact: Directly support healthcare workers in their mission to provide care to the

community.

Note: This is an unpaid internship opportunity designed to provide academic and professional

development.