Summary:

The Personal Banker provides exceptional client service, promptly and efficiently processing client transactions and promoting positive public relations. Serves as an advocate for the bank by promoting the bank’s products and services and by generating leads and referrals. The Personal Banker plays a key role in providing retail banking products and services to new and existing clients and developing new business opportunities. 

Key Responsibilities: 
 Client Service:

• Creates a positive client experience through a warm and welcoming environment that encourages client relationship building. Maintains client confidentiality. Enhances client interactions, creating a more individualized tailored experience.
• Provides prompt, efficient, and accurate service processing client transactions while upholding a courteous and professional manner in person and over the phone.
• Builds relationships with current and new clients. Anticipates the unique financial needs each client faces throughout their life experiences. Utilizes open ended question to uncover client needs and offer appropriate products and services. Connects clients to additional departments as appropriate.
• Educates and demonstrates existing, new, or enhanced products to improve a client’s banking experience.
• Understands and implements security protocols to protect the client, staff, and institution. 

Transactional Activity:

• Process clients’ deposits, withdrawals, loan payments, cashing of checks, and internal transfers. Examines checks for endorsement and negotiability. May assist with more involved transactions such as loan and cash advances, cashier’s checks, and wire transfers.
• Demonstrates efficient and accurate cash handling skills. Understands and follows dual control procedures as required. 
• Mitigates fraud through utilization of knowledge of the client and the client’s typical transactional activity. Additionally following Security policies and procedures. 
• Assist clients with account maintenance including address changes, travel notifications, disputes, stop payments, and check holds.
• Balances each day’s transactions and verifies drawer cash totals. Review work, report offages to the Personal Banker Supervisor, and work with banking team to resolve offages.
• Adhere to and comply with all bank policies and procedures, in addition to Federal and State regulations.

Miscellaneous Responsibilities:

• Attends weekly Frontline Meetings. Implements new practices, procedures, and insights into daily operations. Attends any branch meetings called by the Personal Banker Supervisor or Branch Manager.
• May be requested to assist at other branches due to business need.
• Supports Personal Banking team by collecting client information for the opening of new accounts. May assist with the opening of new accounts.
• Other tasks as assigned.

Supervisory Responsibilities - 

None

Qualifications

• Ability to work with public. Prior Client Service experience preferred. 
• Cash handling experience preferred.
• Knowledge and ability to communicate effectively with the Team, internal Business Partners, and potential and existing customers. Must have the ability to understand and work from oral and written instructions.
• Must have the ability to perform basic math skills and to calculate simple to complex transactions.
• Must have ability to remain calm and professional during peak periods of activity and manage multiple tasks simultaneously. This job requires employee to prioritize/organize work, and applies common sense, as well as proofread and edits documents for accuracy. Employee must have the knowledge and ability to troubleshoot and develop solutions to customer problems in a timely manner.
• Must be able to use office equipment. This includes computers, phones, fax machine, scanners, printers, etc.

Education and/or Experience

High School Diploma or equivalent or is working towards obtaining a High School Diploma or GED.

Certificates, Licenses, Registrations

Not applicable. 

Work Environment:

Employee may experience sustained moderate/high periods of activity with multiple tasks being performed. They may experience communication with a variety of internal and external sources under favorable and unfavorable conditions. Noise level in the work environment is usually minimal.