Love Helping People and Animals? Be the First Friendly Face of Our Small Animal Team.

Quakertown Veterinary Clinic (QVC) is seeking compassionate and professional Customer Service Representatives (CSRs) to join our Small Animal Reception team!

If you enjoy a fast-paced environment where no two days are the same, and you take pride in delivering excellent service to both people and pets, this is a great opportunity to be part of a 24/7 veterinary hospital dedicated to high-quality care.

At QVC, our mission is to provide compassionate, high-quality veterinary care for our patients while delivering an exceptional experience for the people who love them.

What You’ll Do

As a Small Animal CSR, you’ll be the first point of contact for clients and an important part of keeping the hospital running smoothly.

Key responsibilities include:

• Answering phones promptly, professionally, and efficiently
• Responding to client inquiries and providing service information
• Greeting clients and updating patient and client records in the system
• Scheduling appointments and managing check-ins and check-outs
• Monitoring the reception area and staying aware of patient flow and conditions
• Preparing invoices and processing payments after services
• Performing over-the-counter sales of specialty diets and merchandise
• Handling mail, email, filing, and general clerical tasks

Schedule & Availability

• Full-time and part-time positions available
• Night shift coverage needed in the Small Animal Department
• Weekend rotation, select holidays, and on-call shifts are required

What We’re Looking For

• Previous experience in customer service, sales, or reception (required)
• Strong communication skills—both written and verbal
• Ability to multitask and stay organized in a busy environment
• A professional, positive, and calm demeanor
• Ability to build strong relationships with clients and team members
• Comfort working in a fast-paced veterinary setting
• Ability to Maintain a professional presence, including communication, appearance, and conduct

Physical Requirements

This role requires regular sitting, standing, walking, speaking, and listening. Close vision, color vision, and focus adjustment are necessary. Reasonable accommodations may be made for individuals with disabilities.

Benefits & Perks

We offer a comprehensive benefits package, including:

• 401(k) with company matching
• Medical, dental, and vision insurance
• Mental health benefits
• Paid time off & holiday pay
• Life and disability insurance
• Employee discounts
• On-the-job training & access to an online education portal
• Staff events
• Shift differentials of up to $3.50 more per hour

Why Join QVC?

This is more than a front desk role—you’ll be a key part of the client experience and a vital connection between pet owners and quality veterinary care. Every interaction you have helps ensure pets receive the care they need and clients feel supported every step of the way.