Description

Are you passionate about serving others with compassion and dignity during their time of loss? Pacific Northwest Cremation is offering an exciting opportunity for a Funeral Director Intern to join our team. This role is a blend of service, arrangement, and outreach, providing invaluable hands-on experience in the funeral services industry.

PRIMARY DUTIES AND RESPONSIBILITIES:

1. Delivery of goods, services, and cash advance items
2. Obtaining demographics, certification, and death certificate orders
3. Obtaining Flowers, Deli-trays, DVD memorials, other related goods
4. Obtaining and coordinating of 3rd party services such as ministers, musicians, honors, and obituaries
5. Conducts memorial, celebration, and funeral services as needed, operates funeral service related vehicles
6. Officiate
7. Administrative Duties
8. Provide complete and clear instructions to offsite professional services staff, via fax, phone or email
9. Answer telephones, take messages
10. Write At-Need Contracts
11. Process payments, insurance claims, other relevant compensation submittals
12. Dispatches first-call removal staff during and after business hours as needed
13. Returns message calls
14. Notifies Prep Staff of embalming(s) that need to be completed
15. Outreach Duties
16. Attend and represent brand at events
17. Network with industry influencers
18. Relationship building
19. Support sales and marketing teams with initiatives and campaigns
20. Provide creative and professional guidance to community service and marketing
21. Maintain a professional appearance
22. Business casual attire (Office)
23. (Casual to Formal based on Event or Service Type when in Attendance)
24. Safe and Proper footwear
25. No visible, tattoos or facial piercings
26. A natural hair color
27. Assist others within the organization of Fairmount
28. Family Service, Community Service, Grounds
29. Heritage Funeral Home & PNWC Locations
30. Administrative Staff, Marketing & Sales Staffs
31. Maintains ethical standards and confidentiality
32. Light janitorial duties and maintains a clean and clear workstation
33. Maintains an active role and involvement in community and civic affairs
34. Performs other duties as assigned
35. ** Job duties are subject to change as directed by the management.

Requirements

KNOWLEDGE SKILLS AND ABILITIES:

• Possess general office skills, such as typing, filing, sending and receiving
• Proficiency in Microsoft Office Software
• Ability to function and excel in high volume, fast-paced environment
• Cooperative, team player, detail-oriented and adaptable to change
• Excellent verbal, written, interpersonal and presentation skills
• Consistently and accurately present goods and services and related documents according to the FTC funeral rule and local or state regulations
• Commitment to customer service and quality control
• Efficient and dependable; punctual
• Demonstrate commitment to safety

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to lift 25 to 50 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for long periods of time, and withstand short periods of exposure to the elements. For an employee to succeed in this position they will need to be able to solicit information from bereaved individuals and families in a time of mourning while maintaining optimum levels of compassion and professionalism, multitask regularly, maintain records and service requests from multiple cases at once, work independently, do simple mathematic equations, adapt to changing schedules, and contribute to problem solving when needed. Fairmount Memorial Association/Community Cremation promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.

EQUIPMENT/TOOLS: This position requires the frequent use of, and familiarization with, equipment such as Cots, Lowering & Lifting Devices, Funeral & Service Vehicles, Church Trucks, Casket Biers, Flower Stands, Electronic Sound & Video Systems, Computers, Facsimile & 6-line Phone System, Laminators, & Postage Meters.

MINIMUM QUALIFICATIONS: This position requires participation in a Funeral Director Internship program. Obtains at least minimum required continuing educations credits for each year of employment and program participation. Must become licensed as a Funeral Director within 5 years of internship program registration to remain in position. Valid state driver’s license with insurable driving history required.

EMPLOYMENT AT WILL:

Employment with Fairmount Holdings, Inc. is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.

No representative of this organization has the authority to change this at-will relationship except in a specific

written agreement declaring such intent and signed by the employee and:

o The President/CEO of Fairmount Holdings AND

o The Chairman of the Fairmount Memorial Association Board