Join the City of Chattanooga Team

Chattanooga, a vibrant and growing community of over 190,000 residents within a metropolitan area of nearly 600,000 is known as the "Scenic City" for a reason. Nestled along the Tennessee River and surrounded by the foothills of the Appalachian Mountains, we are a hub of outdoor adventure and innovation. Home to the University of Tennessee at Chattanooga (UTC) and Chattanooga State Community College, our city blends a rich industrial history with a tech-forward future—famously powered by the nation’s first community-wide "Gig" fiber-optic network.​  The City of Chattanooga was also recently designated as a "National Park City,” the first of its kind in the United States.  

Our Organization

As a City, we are powered by a dedicated workforce of approximately ​2,600 employees committed to excellence in public service and making Chattanooga the best community in the country. Our team ensures our city thrives through a wide range of municipal services, including:

• Public Safety: Chattanooga Police and Fire Departments.

• Infrastructure & Utilities: Public Works, Waste Resources, and specialized Stormwater management.

• Quality of Life: Award-winning Parks and Outdoors and Community Development systems and the Chattanooga Public Library.

• Transportation: The Chattanooga Metropolitan Airport (CHA) and citywide transit and pedestrian friendly initiatives.

• Innovation: Leading-edge  smart-city programs with a commitment to cutting edge workforce development policies to ensure all our residents can get ahead.

Why Choose Chattanooga?

The City of Chattanooga’s workforce is the heartbeat of our community. We don't just offer jobs; we offer careers with purpose: making Chattanooga the best city in America. We are committed to being the premier employer of choice in Southeast Tennessee by providing:

• Competitive Compensation: Robust pay scales that reflect our commitment to our staff.

• Work-Life Balance: Generous paid time off and flexible scheduling where possible.

• Exceptional Wellness: Comprehensive health benefits and wellness programs designed for you and your family that deliver savings to you beyond your paycheck, featuring a centralized health clinic and pharmacy for all City employees. .

• Growth: A focus on professional development and upward mobility within the organization.

• ​The Great Outdoors: Your Backyard Playground:  Chattanooga isn't just near nature, it's immersed in it.  As one of the most biodiverse cities in North America, the "Scenic City" offers an ecological richness that few places on earth can claim.  Whether you are an adrenaline junkie or a weekend wanderer, world-class adventure is always less than an hour away.

• ​Vertical Adventures: Scale legendary sandstone cliffs in what is widely considered the premier rock climbing hub of the Southeast.

• Water & Rapids: From the high-octane whitewater kayaking of the Ocoee River to world-class bass fishing and peaceful paddling on the Tennessee River.

• Trails for Miles: Explore a massive network of mountain biking and hiking trails that wind through lush ridges, hidden waterfalls, and deep river gorges.

In Chattanooga, "work-life balance" means you can finish your shift and be at a trailhead or on the water before the sun sets.

Our mission is to work together to build a safe, vibrant, and sustainable city for all Chattanoogans. To do that, it takes a team of skilled and passionate individuals. So, if you’d like to call Chattanooga home – or maybe you already do! – and want to further your career through meaningful work that makes a true impact where you live, we’d love to talk to you.

Salary:  $16.67 - $18.23/hour

Work Hours: Monday - Friday, 8:00 A.M. - 4:30 P.M. (EST)
*Hours may vary due to work assignments or projects.

Work Location:  Goodwin Road

FLSA Status: This is a Non-Exempt position.

Department:  Police

CLASSIFICATION SUMMARY:  

Incumbents in this classification are responsible for performing a variety of duties related to supporting police activities. Duties may include: processing, maintaining and disseminating a variety of police records, filling requests for reports; copying and distributing reports; processing reports; processing expungements; deleting charges; providing customer service and clerical support functions, taking incident reports from walk-in visitors and telephone callers; completing traffic accident forms to report delayed traffic accidents; and sorting/filing traffic accident reports; redacting reports for open records requests and determining the request can be released.  Work requires close supervision (although some tasks are routine that little supervision is required).

SERIES LEVEL: 

Police Information Center Technician 1 is the first level of a four-level police information center series.

ESSENTIAL FUNCTIONS:
(The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.)

Provides customer service and clerical support functions in support of departmental operations which may include answering the telephone; preparing and maintaining a variety of records and logs in accordance with established formats and procedures; assisting with special projects as needed; conducting computer-related inquiries as requested by sworn personnel staff. 

Receives, verifies, organizes, sorts, tabulates, and/or prepares a variety of data from reports, records, and related documentation; Logs, stamps, and documents requests, searches, and data entries; maintains a variety of records, logs, ledgers, and files. 

Coordinates the dissemination of information with other departments and external agencies; verifies authorizations for disclosure or release of records; and processes records requests. Coordinates with internal staff and departments and other jurisdictions in locating, confirming, and/or obtaining records. 

Enters and processes records and data; retrieves files; files, distributes, copies, and sorts a variety of records, reports, and/or other related items. Processes data and records searches and requests.

Processes payments received from individuals, attorneys, and/or other interested parties for copies of police records and reports. Receives and responds to requests for information from internal staff and external individuals, agencies, and/or other interested parties. 

Reviews information contained in applicable reports and/or databases to ensure completeness and accuracy of information; implements corrective action as appropriate; forwards reports and information to applicable internal staff for errors or omissions that are not readily identifiable. Completes incident reports from walk-in visitors and telephone calls. 

Completes traffic accident forms to report delayed traffic accidents; sorts and files traffic accident reports and other paperwork. Prints and creates forms used by the department utilizing commercial grade copy machines. 

Loads boxes with mail into and off the mail car; delivers letters, documents, and parcels to other city departments; sorts mail including packages and delivers them within the department and other city departments by foot or by vehicle. 

Must meet regular attendance requirements.

Must be able to maintain good interpersonal relationships with staff, co-workers, managers and citizens.

Must accomplish the essential functions of the job, with or without reasonable accommodations, in a timely manner.

Performs other duties as assigned.

DEPARTMENT SPECIFIC DUTIES (if any):

MINIMUM QUALIFICATIONS: 

High School Diploma or GED and one (1) year related customer service or clerical experience; or any combination of equivalent experience and education.  

LICENSING AND CERTIFICATIONS: 

Valid Driver's License NCIC (National Criminal Information Computer) certification required within 6 months of hire
TIES (Tennessee Information Enforcement System) certification required within 6 months of hire
TCIC (Tennessee Crime Information Center) certification required within 6 months of hire.

KNOWLEDGE AND SKILLS:

Knowledge of facility security and safety principles and practices; customer service principles; records management principles and practices; police terminology and modern office equipment and procedures. 

Skills in providing customer service; monitoring facilities and grounds to identify potential security or safety hazards; operating modern office equipment; performing clerical support activities; and, communication and interpersonal skills as applied to interaction with coworkers, supervisor, the public, etc. sufficient to exchange or convey information and to receive work direction. 

PHYSICAL DEMANDS: 

Positions in this class typically require reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. 

WORK ENVIRONMENT: 

Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

SPECIAL REQUIREMENTS: 

Safety Sensitive: Y
Department of Transportation - CDL: N
Child Sensitive: N

SUPPLEMENTAL INFORMATION:

This position requires pre-employment screening(s) that include: background check / drug screening / lift test / TB screening questionnaire / TB skin test / complete physical screening / DOT Clearinghouse / HepB Titer / fingerprinting / CJIS check.

The City of Chattanooga, Tennessee is an Equal Opportunity Employer.  In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourage both prospective and current employees to discuss potential accommodations with the employer.

JES 3.26.25