Retail Sales Associate

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1915 South / Ashley

Posted 3 months ago

Full Time

Pensacola, Florida

In Person

Smart Summary

Responsibilities

The Retail Sales Associate is responsible for delivering an exceptional guest experience by building relationships and presenting value-driven product solutions. The role involves meeting performance KPIs, conducting customer follow-ups, and maintaining store organization.

Qualifications

You have a high school diploma or equivalent and are skilled in building relationships, understanding customer needs, and presenting solutions to create value. You are expected to meet or exceed performance standards and KPIs, including sales, finance, and delivery, while maintaining excellent customer service and store presentation.

Must Have Skills for ATS

Sales

Customer Service

KPIs

Financing

Payment Processing

Job Description

Retail Sales Associate

Join our winning team, 1915 South, as a Retail Sales Associate. 1915 South owns and operates 30 Ashley stores and 3 distribution centers across the southeast, including locations in Georgia, Florida, Alabama, North Carolina, Mississippi, and Virginia. Our company is focused on employee growth and development, providing exceptional customer service and being passionate about what we do! If you want to take your career to a new level of professional success with the #1 Furniture Brand in the world, complete an application with us today!

Position Summary:

The Retail Sales Associate (RSA) is responsible for delivering an exceptional guest shopping experience by building relationships, understanding guest needs, and presenting solutions that create value. This role focuses on connection, service, and follow-up while consistently meeting minimum performance standards through key performance indicators (KPIs).

Job Duties:

·         Greet and assist guests throughout their shopping journey.

·         Present products and solutions that create value for all guests.

·         Meet or exceed minimum performance standards and KPIs, including sales, finance, bedding, protection, and delivery.

·         Follow established selling processes and best practices.

·         Actively participate in coaching, training, and development opportunities.

·         Conduct timely and consistent customer follow-up to support the sales process and guest satisfaction.

·         Review orders for accuracy prior to submission.

·         Take payments and assist guests with financing or payment options.

·         Partner with leadership and support teams to resolve guest questions or concerns.

·         Maintain store cleanliness and organization through assigned areas of responsibility.

Required Qualifications:

·         Education: High school diploma or equivalent, required.

·         Experience: Retail sales, specifically furniture, preferred.

Physical and Work Environment Requirements:

·         Physical Demands: Standing/walking for extended periods; occasional lifting.

·         Work Environment: Retail Sales Floor

·         Schedule: Weekdays, Weekends, and Holidays, as required.

Why 1915 South?

·         Compensation: Competitive commission-based pay with performance bonuses

·         Benefits: Comprehensive benefits package for you and your family, including medical, dental, vision, disability, and life insurance

·         Paid Time Off: Paid vacation and sick leave

·         Retirement: 401(k) retirement plan with company matching contributions

·         Tuition Assistance: College tuition support through Thomas University

·         Employee Discounts: Generous employee discounts on furniture

·         Career Development: Long-term career advancement opportunities with a strong promote-from-within culture. Many of our leaders at 1915 South began their careers here- when you join us, you’re not just taking a job, you’re building a future!

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1915 South / Ashley

1915 South is a family-owned and privately held home furnishings retailer operating Ashley stores across the Southeastern United States. Our history began in 1915 with a single hardware store in Pelham, Georgia, founded by Moses Wright Turner, Sr. and his son, Moses Wright Turner, Jr. Over more than a century & with the influence, investment and vision of Scott & Russell Turner, 1915 South has become the growing retailer we are today - ranked #50 on America’s Top 100 Furniture Stores list as of 2025. We opened our first Ashley store in 2002 & now operate 30 locations, supported by a team committed to exceptional service, operational excellence, & building lasting customer connection. Current Retail Footprint: Florida: 12 stores Georgia: 7 stores, 1 DC Alabama: 5 stores, 1 DC North Carolina: 4 stores, 1 DC Mississippi: 1 store Virginia: 1 store Growth Timeline: 1915: Turner family opens original hardware store in Pelham, GA 1940s–50s: Expansion into furniture with stores in Bainbridge & Tifton, GA 2002: First Ashley store opens in Tallahassee, FL 2003–2007: Rapid expansion adding 10 stores across 5 states 2014–2015: Stores added in Albany, GA & Danville, VA 2017: First Ashley Outlet opens in Greensboro, NC 2018: Acquisition of Macon & Warner Robins, GA stores 2020: Five-store acquisition expands presence in the Gulf Coast region 2022: Acquisition of the Jacksonville, FL market 2023: Opening of the Ashley store in Valdosta, GA 2025: Opening in Yulee, FL & St. Augustine, FL We’re proud to serve our guests & associates across the Southeast & are actively investing in people, real estate, & communities to shape the future of home furnishings retail. Leadership Team: Russell Turner, Owner & CEO Justin Woods, President Josh Beaupre, CFO Leah Odom, VP - People & Technology Amanda Hall, VP - Merchandising, Marketing & Analytics Frank Pina, VP - Sales & Operations Andrew Crawford, Sr. Director - Distribution
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