Full Time Self Storage Relief Manager

Universal Storage Group

Posted 3 months ago

Full Time

Brookhaven, Mississippi

In Person

Smart Summary

Responsibilities

The Relief Manager is responsible for daily facility operations, including customer rentals, payment processing, and maintaining the cleanliness of the grounds and units. They also handle marketing efforts and ensure compliance with lien laws for auction units.

Qualifications

You have experience in sales and operations, with the ability to manage administrative tasks and customer service. You are able to handle physical demands and possess a valid driver's license, along with a willingness to pass background and drug screenings. Your attitude and aptitude will be assessed.

Must Have Skills for ATS

Sales

Operations

Customer Service

Marketing

Record Keeping

Bank Deposits

Social Media Postings

Auction Procedures

Job Description

Put your life experience to work for us at The Space Place Mini Storage!

Do you share our CORE Values?

  • Whatever It Takes
  • Be the Spark!
  • Top of Mind, Market & Industry
  • Sincere, Approachable & Passionate
  • On Target & Goal Oriented
  • Honorable With Personal Integrity

Then put them to work for us at The Space Place Mini Storage.  Universal Storage Group manages The Space Place Mini Storage and is a dynamic, growing, innovative company delivering world class customer service. We offer award-winning training programs, competitive pay, great healthcare and additional benefits, and the opportunity for career growth.

The chosen Space Place Mini Storage Relief Manager will be given a three-phase training program with our Certified Trainers on sales, operations, and our use of world-class marketing techniques to deliver Solutions to our clients. Employees also receive ongoing training throughout the year and annually at our Company Meeting.

Self-Storage is a fast-paced environment. Our employees wear many hats: salesperson, customer service rep, cleaning crew, marketer, accounting clerk, cashier, and more! As a USG Relief Manager you will be responsible for:

  • Greeting everyone at your facility with a smile and a handshake
  • Helping your customers determine the best size unit before each rental
  • Completing all paperwork correctly for each rental
  • Completing scheduled facility Walk Thru and Lock checks
  • Posting all payments made the day of receipt
  • Tracking and following up on past due accounts
  • Record keeping of all customer records; including but not limited to, payments and notes
  • Making DAILY bank deposits and posting receipts as instructed
  • Monthly Marketing such as Calls, Visits, Emails, Social Media Postings, and Events
  • Maintaining merchandise for customer purchase
  • Cleaning vacant units to rentable condition.
  • Ensuring grounds, office, and bathrooms are clean and presentable at all times
  • Preparing auction units according to procedure and lien laws as needed
  • And more……

Our stores are retail and open Monday – Friday from 9:00am - 5:00pm. The hours for this position will be split between our Brookhaven and McComb locations. USG offers competitive pay, plus benefits and bonus potential, based on your expertise. 

USG full-time employees have access to the following benefits:

  • Medical Insurance with Company Contribution of up to $350 per month
  • Dental Insurance
  • Vision Insurance
  • Supplemental Insurance
  • Up to 120 hours PTO annually
  • 401k with company match
  • Paid Holidays

Candidate Requirements -

                Valid Driver’s License

                Successfully Complete Background Check

                Successfully Complete Drug Screen

                Attitude and Aptitude Testing

Physical Demands –

The physical demands described here are representative of these that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Employees must be able to regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds with assistance. Specific vision abilities required by this job include Distance vision, Peripheral vision, Depth perception, and Ability to adjust focus. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel, and reach with hands and arms. Employees are frequently required to climb or balance; bend; kneel; crouch; or squat, and talk or hear. Employees are occasionally required to sit for periods of time.

Universal Storage Group is an Equal Opportunity Employer. Nothing in this Job Description should be construed as an offer or guarantee of employment.

Universal Storage Group

Universal Storage Group is a Self-Storage Industry Leader in management, consulting, training, and developmental services. Launched in 2013 as Universal Storage Group, USG is a self-storage powerhouse that is continually listed as a Top Operator in the annual lists published by Modern Storage Messenger and Inside Self-Storage. USG is governed by a world-class Leadership Team, representing over 200 Years of combined industry experience and achievement. Our teams and clients directly benefit from our guidance and the Solutions we provide. USG is proud to have been instrumental and responsible for the development and management of twelve (12) National Facilities of the Year, as awarded by Mini-Storage Messenger magazine, and we look forward to future developments and more awards. Our training programs have won the Inside Self-Storage Magazine Best of Business Awards for Best Manager Training (8 times), Best Third-Party Management, and Best Operational Consulting. In addition to providing top drawer service and training Universal Storage Group produces one of the most thorough Feasibility Studies in the self-storage industry, and also provides new facility design and start up consultation. Seasoned owners, new start-ups and developers, and every owner and investor in-between can benefit from our expertise and knowledge. Our Solutions are field-tested and time-proven, and we would love the opportunity to discuss your needs and interests in the self-storage industry, and what we can do to help you. USG can provide as much or as little as needed, from à la carte consulting, training, and development services, to full-service management and even strategic partnerships. We are confident that Universal Storage Group can provide the quality service you seek.
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