Join Our Team: Operations and People Coordinator

Are you the kind of person who naturally makes others feel welcome the moment they walk into a room? Do you thrive in an environment where no two days are the same, and your "can-do" attitude is your greatest asset?

Preferred Care At Home is looking for a dedicated Operations and People Coordinator to be the heartbeat of our office. As the first point of contact for our clients and caregivers, you won’t just be answering phones—you’ll be building relationships and ensuring our mission of care starts the second someone reaches out.

The Role at a Glance

• Status: Full-Time (Approx. 40 hours/week)

• Schedule: Monday – Friday (Business Hours)

• Compensation: $22.00/hour

• Reporting to: Chief Operations Officer (COO)

Your Impact

The Face & Voice of the Company

• Serve as the primary point of contact for visitors and callers, ensuring a stellar first impression.

• Maintain a 90% phone answer rate during business hours, handling minor requests like schedule changes and information inquiries with grace and efficiency.

Office & Culture Management

• Oversee our small office space: keep it tidy, manage supplies, and lead the charge on holiday decorations to keep our environment inviting.

• Coordinate weekly team lunches (ordering and pickup) with mileage reimbursement provided.

People & Operations Support

• Partner with the COO to assist in interviewing, hiring, and onboarding our wonderful caregivers.

• Drive compliance projects and ensure all caregivers complete their necessary training.

• Handle various administrative paperwork tasks to keep our operations running smoothly.

What You Bring to the Table

• Exceptional Service: You have a natural aptitude for making people feel heard and valued.

• The "Juggle": You can manage multiple requests and incoming calls simultaneously without getting flustered.

• Tech-Savvy: You are comfortable with computers and ready to learn new software.

• Initiative: You see a need and fill it without being asked.

• No-Drama Attitude: You believe in direct, kind communication and teamwork.

• Requirements: At least 1 year of higher education. Experience in senior care or event planning is a major plus!

Our Core Values

We hire for character. We want to meet you if you:

• Do the right things for the right reasons.

• Are humble and teachable.

• Leave people better than you found them.

• Look for and share goodness.

• Take ownership of your work.

What We Offer

We believe in taking care of the people who take care of our business.

• Growth: Be part of a medium-sized company that is actively expanding.

• Mental Health: 1 paid “Mental Health Day” per month (use it or lose it).

• Health & Wellness: Medical, dental, vision, Aflac, and an MEC Preventive Wellness Program.

• Future Planning: 401K Plan with a 3% employer contribution (vested at 5 years).

• Paid Time Off: 5 days after probation (year one); 10 days per year thereafter + Paid Holidays.

• On-Call Opportunities: Additional pay for weeknight ($15/occurrence) and weekend ($100/occurrence) on-call shifts.

• Perks: Weekly team lunches from local favorite restaurants!

Ready to make a positive difference in the lives of seniors and caregivers? Apply today to join a team that values your contribution and treats you like family!