Front of House Team Member

USHG

Posted 3 months ago

Full Time

New York, New York

In Person

Smart Summary

Responsibilities

Deliver high-level hospitality and service to guests while executing both front-of-house and back-of-house tasks. Maintain facility compliance with DOH standards and support a culture of Enlightened Hospitality.

Qualifications

You have at least one year of food service or customer service experience, with knowledge of fast-casual food, service, and beverage programs. You are proficient in using POS systems and possess knowledge of basic cooking techniques and DOH standards. The ability to work a flexible schedule, including days, nights, and weekends, is essential.

Must Have Skills for ATS

POS systems

DOH standards

cooking techniques

Job Description

Tacocina is an open-air taqueria from Danny Meyer’s Union Square Hospitality Group. Located along the East River in Williamsburg’s Domino Park, Tacocina serves tacos, cocktails, and seasonal bites in a setting that blends casual dining with sweeping views of Manhattan’s skyline.

Who you are:

The Front of House Team Member is a warm, friendly, and highly motivated employee that delivers the highest level of hospitality and service to our guests. Team members are expected to execute guest-facing service as well as the back of house tasks. This is a seasonal position beginning at the time of hire until Fall 2025, with the opportunity to transfer within the company based on performance.

What you'll do:

  • Consistently support a culture of Enlightened Hospitality
  • Consistently provide an outstanding guest experience and outstanding culinary experience.
  • Maintain facilities in compliance with DOH standards.
  • Work with all key clients, partners, and colleagues to provide exceptional service and hospitality with USHG Beliefs as a priority.

What we need from you:

  • 1+ years of previous food service and/or customer service experience
  • Knowledge of fast casual-style food, service, and beverage programs
  • Experience using POS systems
  • Knowledge of basic cooking techniques
  • Knowledge of DOH policies and practices
  • Excellent verbal and written communication skills
  • Ability to work a flexible schedule which includes days, nights, and weekends

    What you’ll get from us:

    At Union Square Hospitality Group, extending Enlightened Hospitality is at the heart of everything we do. We believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As a Front of House Team Member, you’ll enjoy:

    • Competitive pay: Hourly rate of $18/hr plus tips*
    • Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
    • Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
    • Time to recharge: Generous paid time off and paid parental leave to support life outside of work
    • Invest in your future: A matched 401(k) plan to help you grow long-term savings
    • Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
    • Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
    • Hospitality perks: 51% dining discount across the entire USHG family of restaurants
    • Convenience & flexibility: Pre-tax commuter benefits for transit and parking
    • Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality

    Putting Enlightened Hospitality into Practice

    Integral to our culture are our six behaviors. Our behaviors guide how we work together.

    • We play to win with humble swagger. Hospitality is a team sport where everyone deserves an opportunity to thrive and belong
    • Turn over the rocks and always be connecting dots to build uplifting experiences and relationships
    • Center the salt shaker with an unwavering commitment to excellence and the values that matter most
    • Write a great next chapter. The road to success is paved with mistakes well-handled
    • Bring a charitable assumption and err on the side of generosity
    • Leave our campsite better than we found it; always responsible for the impact of our wake

    *The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

    The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.

    USHG

    Union Square Hospitality Group has created some of New York’s most beloved restaurants, cafes, and bars, which offer outstanding food delivered with our signature warmth and hospitality. Founded by CEO Danny Meyer with the opening of Union Square Cafe in 1985, the company now extends beyond the walls of its eateries. In addition to creating Shake Shack, USHG offers operational consulting and runs a multifaceted catering and events business, Union Square Events, and has operations in New York, Las Vegas, and Washington, D.C.. USHG holds 28 James Beard Awards and numerous accolades for its distinctive style of hospitality. We believe that the greatest factor in the success of a business is the quality of its people. Across our family of businesses, we work hard to attract, hire, and train an extraordinary staff that is notable for its friendliness, intelligence, work ethic, empathy, and self-awareness. With our wide range of individual businesses, we have an array of opportunities for people with a variety of skill sets and experience. Learn more about joining our team by visiting www.ushgnyc.com/join-our-team, or contact ushgcareers@ushgnyc.com.
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