Summary

This role serves to assist Claim Examiners and Claim Specialists with various administrative claim processing tasks.

Why Jewelers Mutual:

Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.

As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.

We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.

Here, you’ll:

• Move fast and embrace change
• Always look for better ways
• Grow, thrive, and help shape what’s next

Join us and be part of a culture where you can make an impact while building your future.

What You’ll Do:

• Claim file setup.
• Back up to W9 collection and processing.
• Claim file document organization and updates.
• Claim task and activity creation.
• Completion of various investigation tool searches.
• Notification of information updates to claim handlers.
• Responding to generic inquiries from internal and external customers.
• Ensures a level of customer service that meets and exceeds customer expectations over the phone and through written communication.
• Delivers on commitments to internal and external customers by providing follow-up and follow-through.
• Ability to learn various software applications integral to claim processing.
• Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
• Excels in accuracy and quality and views these skills as critical to the success of ongoing relationships with our customers and coworkers.
• In rare circumstances, may be required to provide testimony under oath on claims in litigation.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You’ll Bring:

• High school diploma or general education degree (GED).
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.

Nice to Haves:

• Three to six months related experience and/or training
• General insurance and jewelry industry knowledge gained through courses and continuing education
• Proficiency in Guidewire software

What We Offer You:

• Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
• Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
• Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
• Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.

Accessibility and Accommodations
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.