Position Summary: 

Under general supervision, and according to established policies and procedures, will provide excellent patient by performing or assisting in a variety of medical procedures and tests to assist in the examination and treatment of patients, including but not limited to vital signs, procedures, various treatment, administering injections and venipuncture. Provides excellent customer service by greeting patients, answering the phone and directing the caller as appropriate. Performs duties across all physician practices, patient registration, scheduling appointments, collecting insurance co-pays and deductibles, insurance verification, records financial activity and accounts for all transactions completed on each shift.  

Essential Functions and Responsibilities: 

1.      Performs to service excellence standards:

·        Responds promptly, professionally and courteously to all customers’ needs.

·        Cooperates and communicates effectively with all patients, families and staff.

·        Contributes to continuous quality improvement efforts.

2.      Prepares examining rooms including turning on computer terminals and stocks room with supplies.

3.      Organizes forms for physicals, etc.

4.      Works collaboratively with provider to assists in providing care to patients:

• Collect patient’s history.
• Prepares patient and necessary equipment/supplies for visit.
• Documents all interventions, patient/family responses, medication dispensed or prescribed, vital signs, etc. in patient chart and/or computer system.
• Administers EKGs, PFTs, immunizations, medicines, draws blood, etc. as directed.
• Obtains approval for and phones in prescriptions as directed.
• Completes lab slips and referral forms as directed.
• Assists with routine procedures for gynecological exams, physicals, and office visits, etc.

5.      With focus on customer service, takes telephone messages from patients, returns messages, and provides information to others as requested/directed.

Qualifications:

            Required:

·        High school diploma or equivalent.

·        Graduate of approved program for Medical Assistant or 1 year of Medical Assistant experience.

·        For clinics with the Rural Health Designation, Basic Life Support (BLS) issued by the American Heart Association (AHA), American Red Cross (ARC), and Canadian equivalents, (MHC approved providers for the resuscitation certification) is required within 6 months of hire

·        For positions designated as float positions, travel to or between clinics is required

Preferred:

·        Certified Medical Assistant.

·        Electronic medical record experience.

·        Experience with insurance billing procedures

·        One year experience working in medical office with multiple providers.

·        Previous experience working in a medical office of the same specialty.