Care Team Assistant at Giant Steps - Full Time

Wasatch Behavioral Health

Posted 3 months ago

Full Time

Provo, Utah

In Person

Smart Summary

Responsibilities

The Care Team Assistant serves as the primary point of contact, greeting clients and managing incoming calls and appointments. They are also responsible for processing payments, maintaining client records, and liaising between clinicians and insurance partners.

Qualifications

You have a high school diploma or GED and at least 6 months of clerical or secretarial experience. You also possess strong communication skills, solid computer and multitasking abilities, and a compassionate, organized, and detail-oriented approach to your work.

Must Have Skills for ATS

Microsoft Office

Scheduling

Billing

Customer Service

Data Entry

Job Description

Join our team at Wasatch Behavioral Health as a Full-Time Care Team Assistant (Receptionist) and become the welcoming face of our Giant Steps Autism Program! This is an amazing opportunity to make a real impact while being the friendly, welcoming face that supports clients and families seeking mental health services. With a competitive wage of $16.49–$20.90/hour, this role offers both stability and meaningful work in a supportive environment.

Schedule: Monday–Friday, 8:00 AM–5:00 PM
Compensation: $16.49–$20.90 DOE

Benefits

  • Utah Retirement Systems (Pension & 401(k) options)
  • Public Employees Health Plan (PEHP) Medical & Dental Insurance
  • Vision Benefits Plan
  • Employer-Provided Health Savings Account (HSA) Contributions
  • Flexible Spending Account (FSA) Options
  • Company-Paid Life Insurance
  • Company-Paid Short- & Long-Term Disability Insurance
  • 12 Paid Annual Holidays
  • Generous Paid Time Off (PTO)
  • Scheduled Annual Pay Increases

About Us: Wasatch Behavioral Health

Wasatch Behavioral Health is a local government agency dedicated to providing compassionate, accessible mental health and substance-use services. We value collaboration, innovation, empathy, and creating a workplace where both clients and employees can thrive.

What You'll Do as a Care Team Assistant

  • Greet clients and provide exceptional customer service
  • Manage incoming calls and direct them appropriately
  • Make preliminary assessments for urgency and service needs
  • Schedule appointments and process payments
  • Respond to billing questions and assist with authorizations
  • Prepare, update, and maintain client charts and records
  • Act as a liaison between clients, clinicians, and insurance partners

Qualifications

  • High school diploma or GED
  • At least 6 months of clerical or secretarial experience
  • Strong communication skills (verbal + written)
  • Solid computer and multitasking skills
  • Compassionate, organized, and detail-oriented
  • Spanish speakers may qualify for a wage increase

Apply Today

Ready to make a real impact? Submit your application today and take the next step toward a career that truly changes lives. We're excited to meet you and cheer you on as you grow with our team!

Employment at Wasatch Behavioral Health is contingent upon successful completion of a drug screen, motor vehicle record review and criminal background check. After hire you must complete and receive a Criminal Background Clearance (BCI) from Utah State Office of Licensing. Upon receipt of a conditional offer of employment in the position, you must provide an official copy of licensure or certification.

Wasatch Behavioral Health

Wasatch Behavioral Health-- Providing quality mental health and substance use services since 1967 in Utah and Wasatch Counties. WBH offers a full array of outpatient behavioral health services for all age groups. For Crisis Services, please call the Utah State CrisisLine at (800) 273-TALK (8255) Want to work for Wasatch Behavioral Health? Link to us for employment opportunities and other updates.
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