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Retail Customer Service Representative

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PostNet - TX252

Posted 3 months ago

Full Time

Houston, Texas

In Person

Smart Summary

Responsibilities

Responsible for assisting customers with shipping, printing, and packaging services while operating point-of-sale systems and store equipment. Duties include processing sales, managing inventory, and coordinating with couriers to maintain store standards.

Qualifications

You have previous customer service or sales experience in a retail environment and possess exceptional customer service skills. You are proficient with Microsoft Office applications and Google Suite, and have a high school diploma or equivalent required.

Must Have Skills for ATS

Microsoft Office

Google Suite

Point-of-sale (POS) systems

Shipping

Packaging

Notary Public certification

UPS

FedEx

USPS

Job Description

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation 
  • Flexible Scheduling 
  • Hard work, collaboration, humanity, fun, and laughter 
  • Career path development 
 A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives. The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking – must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid driver’s license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required
  Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone 
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail
  Retail Customer Service Representative -  Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner
 Company OverviewSince 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.PostNet has nearly 700 locations across North America, Central America, South America, and Africa. At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities. 

Apply today!

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PostNet - TX252

PostNet provides a wide range of convenient and high-quality design, printing and shipping solutions for businesses and consumers, from custom business cards, brochures and flyers to eye-catching posters, banners and signs. PostNet franchises also offer professional packing services and shipping with UPS, FedEx, DHL and the U.S. Postal Service, as well as private mailbox rental, direct mail services and more. In addition, with the brand’s bricks and clicks business model, each PostNet franchise has both a physical storefront in the community as well as an Online Print Center, offering customers the benefits of online transactions and face-to-face service. Since PostNet began franchising in 1993, the brand has grown to 660 locations in 9 countries. In 2017, PostNet became part of the global family of MBE Worldwide. Combined, the two organizations have nearly 2,300 locations in 33 countries. For more information about PostNet, visit www.postnet.com or www.postnetfranchise.com. For more information about MBE Worldwide, visit www.mbeglobal.com.
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