OUR MISSION AND PERFORMANCE EXPECTATIONS

The MENTOR Network is a mission-based organization dedicated to providing high quality services to those we serve.  Therefore, to deliver on our mission, The Network expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.

SUMMARY

The Program Supervisor I is responsible for supervising the services delivered to a designated program, including site operations, case management, implementation of service plans, and staff supervision.

ESSENTIAL JOB FUNCTIONS

To perform this job successfully, an individual must be able to satisfactorily perform each essential function listed below:

• Provides case management reviews and case supervision.
• Participates in the review and matching of new clients.
• Reviews placement disruptions, and internal movement of clients.
• Develops and ensures implementation of individual program plans and daily schedules for all clients.
• Monitors adherence to treatment plans.
• Regularly reviews client records to monitor home visits.
• Monitors all contractual, local and corporate mandates.

• Provides leadership including direct supervision of staff
• Implements Network employee practices;
• Ensures safety and workers’ compensation initiatives are followed;
• Ensures employees receive appropriate orientation and training.

• Oversees clinical and crisis management and investigates internal incidents as required.
• Facilitates communication with family members, case managers, state agencies and state/corporate offices to ensure the confidentiality of consumer and personnel related information.
• Maintains positive eternal relationships, including facilitating resolutions to contractual disputes
• Coordinates daily operations of work sites to ensure consumer safety and programming needs are met.
• Promotes and markets programs to funding sources, community agencies, families, and related groups.
• Monitors the availability and efficacy of community-based and other supports required by the program.
• Maintains and ensures that all documentation and records are accurate, up to date, and in compliance with legal and corporate requirements.

• May complete purchasing of program supplies and submits billing compliance documentation.
• May manage caseload of clients receiving services

• Performs other related duties and activities as required. 

SUPERVISORY RESPONSIBILITIES

• Directs and supervises assigned staff including performance evaluations, scheduling, orientation, and training.  Makes recommendation for decisions on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves employee problems within position responsibilities.

Minimum Knowledge and Skills required by the Job

The requirements listed below are representative of the knowledge, skill, and/or abilities required to perform the job:

Education and Experience: 

• Bachelor's degree in human services
• One to two years related experience. 
• An equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.
• Other education and experience as required by applicable regulations.

Certificates, Licenses, and Registrations:

• Current driver's license, car registration and auto insurance if driving on the behalf of the Company or providing transportation to individuals receiving services. 
• Current CPR/First Aid Certification, as required by state.
• Licensure and other requirements as required by state.

Other Skills and Abilities:

• N/A

Other Requirements:

• Travel as needed

Physical Requirements:

• Medium Work.  Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

AMERICANS WITH DISABILITIES STATEMENT

External and internal applicants, as well as position incumbents who become disabled, must be able to perform the essential job functions either unaided or with assistance of a reasonable accommodations to be determined on a case by case basis.