Description

The Front Office Assistant serves as a point of contact for patients and plays a key role in ensuring a smooth and welcoming experience. This individual manages patient check-in and check-out processes, presents patients with out-of-pocket treatment costs, helps patients understand their financial responsibilities, and answers the phone. The ideal candidate is organized, detail-oriented, and enjoys working in a fast-paced dental environment

Duties and Responsibilities

• Greet patients and visitors warmly and professionally.
• Answer phone calls and direct them appropriately. 
• Schedule and confirm patient appointments.
• Efficiently check patients in and out. 
• Verify patient information and insurance coverage.
• Collect and post payments accurately.  
• Assist with patient paperwork and medical history updates.
• Document accurate notes and records in patient accounts. 
• Manage communication with referring practices. 
• Perform administrative office tasks using a computer and dental software. 
• Maintain patient confidentiality in accordance with HIPAA regulations. 

Requirements

• 1+ years of dental front desk experience preferred. 
• 1+ years of customer service experience preferred. We value a friendly, patient first attitude.
• Strong verbal and written communication skills. 
• Basic understanding of dental insurance
• Proficiency with computer-based tasks. 
• Professionalism, reliability, and a positive attitude. 
• High school diploma or equivalent.