Description

Position Overview: 

As the Night Auditor at Palm House, you will play a critical role in ensuring the smooth operation of the hotel during overnight hours. This position combines front desk responsibilities with end-of-day financial reconciliation. You will be responsible for auditing daily financial transactions, assisting guests with late-night check-ins or inquiries, and ensuring all departments are properly closed out for the day in accordance with property standards. 

The ideal candidate is detail-oriented, dependable, and experienced in luxury hospitality or hotel finance operations, with strong customer service and problem-solving skills. 

Key Responsibilities:  

Financial & Audit Duties:  

• Accurately reconcile all guest folios and hotel revenue for the day across departments (F&B, Front Office, etc.).  
• Balance and verify daily cash receipts, credit card transactions, and room charges.  
• Run night audit procedures in the hotel’s Property Management System (Opera preferred).  
• Prepare and distribute daily financial and operations reports to management.  
• Identify and correct discrepancies in accounts or transactions.  
• Ensure that all postings, adjustments, and charges are accurate and documented.  
• Communicate with MOD via email if any issues regarding billing occur 
• Promptly responded to guest requests during shift, including providing towels, bath amenities, pillows, and other necessities to ensure guest satisfaction 

Guest Services:  

• Greet and assist guests with check-ins, check-outs, and overnight inquiries.  
• Handle late-night guest requests, complaints, or emergencies with a high level of professionalism and discretion.  
• Communicate guest needs and relevant shift information to morning staff and leadership.  
• Ensure lobby and front desk areas remain clean, secure, and guest-ready overnight.  
• Maintain knowledge of property amenities, services, and emergency procedures.  
• Monitor guest services outlook inbox and respond in a timely matter 

Security & Operations Support:  

• Complete safety walks and property checks as required.  
• Assist in emergency situations by following hotel protocols and contacting appropriate personnel.  

Qualifications:  

• High school diploma or equivalent required; college degree in Accounting, Hospitality, or Business preferred.  
• Minimum 1–2 years of experience in hotel front office, accounting, or night audit roles.  
• Experience with Opera, Unifocus or similar hotel property management systems required.  
• Strong analytical, mathematical, and problem-solving skills.  
• Excellent communication and guest service abilities.  
• Ability to work independently with minimal supervision.  
• Knowledge of basic accounting principles and financial reconciliation processes.  

Physical Requirements:  

• Ability to remain at a desk for extended periods while working on a computer.  
• Ability to stand and walk periodically. 
• Must be able to lift up to 10 pounds (e.g., reports, supplies, light luggage).  
• Must be able to work overnight shifts, weekends, and holidays as scheduled 

Our Commitment to Diversity & Inclusion  

At Palm House, we believe our strength comes from our people. We are committed to building a diverse and inclusive team and encourage candidates from all backgrounds to apply. We value different perspectives and experiences and strive to create an environment where everyone feels they belong.