Liberty FCU, a full-service credit union, is currently seeking a Card Services Assistant with excellent communication and multi-tasking skills. Applicants must be willing to work Saturdays and evenings when necessary. This position will be stationed within the Operations Center located at 4601 Theater Drive, Evansville, IN. If interested, please proceed by clicking Apply.

Duties and Responsibilities:

Serve as primary contact for members with card-related inquiries.
Serve as primary contact to assist the LFCU staff with various card-related inquiries.
Assist in processing approved/denied debit and ATM card applications from branch and online channels.
Close debit card accounts due to inactivity or account closures.
Monitor returned mail with debit/credit cards.
Serve as backup to the following daily routines:
- Process debit and ATM card applications including both approving and ordering.
- Monitor multiple reports for debit card quality control.
- Perform primary CardWizard administrative routines.
- Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports.
Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
Assist with card room duties as needed.
Work on the department’s Saturday schedule on a rotating basis.
Develop and maintain an understanding of all card services products and services.
Always be security-minded on member inquiries including address changes and replacement plastic requests.
Adhere to the credit union’s S.E.R.V.I.C.E standards.
Develop a working knowledge of the credit union's data and word processing systems.
Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
Any other duties assigned by my supervisor or management.

Benefits and Compensation:

Bonus and incentive opportunities
Paid Holidays
Paid Time Off (Vacation, Sick and Personal Days)
Medical, Dental and Vision Insurance
401(k) retirement program with matching funds
Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

About Liberty Federal Credit Union Liberty Federal Credit Union is a member-owned financial institution focused on returning value through innovative products and services. Liberty has been recognized on a state level by Forbes as one of Indiana’s best financial institutions. In recent years, the credit union has also received acclaim on a national level, including being named the nation’s Best Credit Union for Checking by Investopedia in 2021 and appearing on Newsweek’s list of America’s Best Banks in 2022. Among Liberty FCU’s most innovative products is its Vertical Checking. This free checking account offers a high interest rate of 3.30% APY on balances up to $20,000, plus reimbursement for usage fees paid when using any ATM worldwide up to $15 per month. However, Liberty Federal Credit Union similarly excels in providing value through better loan options for borrowers. For instance, the credit union offers an uncommonly wide variety of mortgage options to ensure the best fit for its members. According to the American Credit Union Mortgage Association, Liberty FCU was the Midwest’s top credit union in 2021 total first mortgage originations. Nationally, we ranked eleventh. Headquartered in Evansville, Indiana, Liberty FCU offers a wide footprint of branch locations throughout southern Indiana, western Kentucky, and the Greater Nashville area in Tennessee. However, the credit union currently serves more than 270,000 members across all fifty states and at least eight countries.

Card Services Assistant

Card Services Assistant

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