Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management.
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Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management.
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Legally, ethically and confidentially handle any correspondence and/or payments received.
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Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary.
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Assist all members of collections staff with daily processes and procedures when required.
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Carry out any reasonable request by management.
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Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
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Completes all required Company training/compliance courses as assigned.
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Adheres to Company standards and maintains compliance with all policies and procedures.
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Performs other related duties as assigned.