At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Culinary Receiver (Overnight) who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. 

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Culinary Receiver (Overnight) will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Culinary Receiver (Overnight) is responsible for receiving, handling, and storing all food and beverage items in accordance with proper food handling practices.  These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Receives daily food orders, check orders for accuracy, and store inventory according to shop specifications
• Maintains cleanliness in food storage areas by keeping the area free of slip and fall hazards as well as tripping hazards
• Practices FIFO methods daily including dating and physically rotating products
• Receives departmental supplies and distribute them to proper storage areas
• Monitors receiving and accept or reject according to Dollywood Company and safe food handling practices
• Inspects cooler and freezer temperatures, reporting any issues to Maintenance and moving product as necessary
• Monitors and reports loss prevention
• Assists in spot checking of weekly inventories as necessary
• Partners with The Dollywood Company Warehouse team and be the liaison for deliveries to and from the warehouse

• Fosters relationships with Dollywood Company Leadership, Chefs and outside vendors

• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• May require operating knowledge of manufacturing or computer equipment, or may require broad knowledge in clerical or service areas
• Must be able to train to operate a pallet jack
• Must be able to train to operate a forklift
• Must be able to obtain ServSafe Manager Certification
• Must have a valid driver’s license and proof of insurance
• Must successfully complete a post-employment offer background check including motor vehicle and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively with Guests and Hosts using approved communication methods
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to operate/drive a company vehicle with valid driver’s license and insurance
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to tolerate temperatures of -15 to 100 degrees
• Able to tolerate working on different weather elements; rain, heat, snow etc
• Able to work outdoors
• Able to lift 30 lbs with or without a 2-person lift. 30+ lbs require a 2-person lift
• Must be able and available to work 3rd and 1st shifts
• Must comply with all Health Department, ServSafe, and Company regulations pertaining to safe food handling practices 

Physical and Cognitive Requirements  

• Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting 
• Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
• Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions 
• Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
• Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.