Eagle Rock Properties is a privately held, fully integrated real estate operating company whose principals have over 25 years of experience in acquiring, financing, developing, leasing, managing, and disposing of real estate. Headquartered in NY, our company has over 300 real estate professionals currently operating roughly 11,000 apartments throughout the northeastern United States. The Management Company, located in Plainview, NY, is solely focused on Eagle Rock owned assets and does not third-party manage.

Overview:

We are seeking a qualified IT Intern to join our team. The successful candidate will support our day-to-day IT operations onsite in our Plainview, NY location. This role provides hands-on exposure to enterprise IT practices while building strong customer service, troubleshooting, and process-thinking skills.

Responsibilities:

Assist with onboarding/offboarding employees
Provide front-line helpdesk support for common requests such as password resets, basic software installation/troubleshooting, workstation issues, and end-user hardware/peripheral support.
Log service requests in our ticketing software, maintain status, and provide follow-up to both end-users and senior members of the IT staff.
Proactively follow up and manage tasks effectively
Mobile phone support and management (Intune, iPhone)
Escalate complex issues to senior IT staff as necessary

Qualifications:

Strong problem-solving skills
Willingness to learn and grow
Good written and verbal communication skills
Familiarity with Windows and Microsoft 365
Currently enrolled in a Bachelor’s or Associate’s degree program for Computer Science, Information Technology, or a related field

Eagle Rock Properties is a full-service real estate firm offering investment management, property management and construction management services. Eagle Rock focuses primarily on rental apartment communities in the Northeast and Mid-Atlantic regions of the U.S. Under the leadership of our executives – who have owned and managed properties for more than 25 years – Eagle Rock Properties has become an industry leader. What sets us apart is our unwavering focus on improving the quality of the resident experience. We aim to provide residents with quality lifestyles by offering superior customer service, best-in-class renovated apartments and convenient locations near key U.S. lifestyle and employment centers such as New York City, New Haven, Baltimore, Washington D.C. and Philadelphia.

IT Intern

IT Intern

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