Cirrus Aircraft’s Mission is to deliver an aviation experience that is the pinnacle of innovation, quality, and safety to our customers. Cirrus Aircraft is the recognized global leader in personal aviation and the maker of the best-selling SR Series piston aircraft and the Vision Jet™, the world’s first single engine Personal Jet and recipient of the 2017 Robert J. Collier Trophy. Founded in 1984, the company has redefined performance, comfort and safety in aviation with innovations like the Cirrus Airframe Parachute System® (CAPS®) – the first FAA-certified whole-airframe parachute safety system included as standard equipment on an aircraft. To date, worldwide flight time on Cirrus aircraft has passed nine million hours and over 170 people have returned home safely to their families as a result of the inclusion of CAPS® as a standard feature on all Cirrus aircraft. Find out more at cirrusaircraft.com.

Job Summary

The Cirrus Aircraft Line Service Technician ensures every guest and employee receives excellent service by providing a safe, clean, welcoming and comfortable aviation experience. Line Service Technician participates in servicing, parking, and marshalling airplanes, along with other guests’ needs while adhering to the Cirrus Service Essentials. Secondary duties include assisting Flight Operations, Maintenance and other Cirrus team members with various tasks to ensure world-class lateral and outward service.

Duties and Responsibilities/Essential Functions

• Provide the highest level of safety and service possible in a dynamic and challenging work environment.
• Marshall incoming aircraft and provide a warm welcome to guests.
• Assist guests with luggage, provide refreshments and record guests’ needs in a professional manner.
• Park and secure aircraft as appropriate after guests’ needs have been met.
• Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft and service fluids, oxygen and tires. Update aircraft databases and provide assistance with flight data subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
• Operate, maintain and detail aircraft tugs and company vehicles.
• Organize and maintain Line and Flight Operations equipment inventory.
• Assist with general cleaning of Cirrus facilities.
• Perform other duties as requested, directed or assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• High school diploma or GED equivalent required.
• Airport line operations experience preferred.
• Aviation industry experience preferred.
• Ability to handle multiple time-sensitive requests and projects, prioritize and multitask in a dynamic environment.
• Ability to build partnerships and work collaboratively with other departments and external vendors.
• Well versed in standard Microsoft Office Software.
• Ability to demonstrate sound judgement and effective communication skills (written and verbal).
• Ability to effectively manage stress, including competing work demands and multiple projects at the same time.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies: 

• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Ensures Accountability: Holds self and others accountable to meet commitments.
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.

 Ensures Exceptional Customer Service:

• Energizes the Cirrus Service Essentials
• Empowers employees to provide excellent customer service.
• Strives to improve service performance.
• Anticipates guests' needs and responds promptly.
• Displays guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.

Cirrus provides a range of exciting benefits, including:

• 401(k) Plan: Dollar-for-dollar match up to 5% after 90 days, with 100% vesting.
• Employer-Paid Coverages: Group term life, short- and long-term disability insurance.
• Comprehensive Health Coverage: Medical, vision, dental, with additional dependent coverage options.
• Free Health Tracking: With rewards for meeting health goals.
• Generous PTO: 100 + hours accrued within the first year.
• Employee Referral Bonus: For referring talented candidates.
• Career Development: Tuition reimbursement and professional growth opportunities.
• Exclusive Discounts: Access to partner and marketplace discounts.
• Community & Engagement: Company and employee clubs at various locations.

These benefits are designed to support your well-being, growth, and enjoyment at Cirrus!

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position.  Duties, responsibilities and activities may change at any time with or without notice.  Weekend work will be expected.

This position is ONSITE in Scottsdale, Arizona.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity.  Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.