The Receptionist is responsible for answering incoming calls, directing calls to appropriate staff, greeting and checking in all patients for office appointments, including paperwork for patients to fill out, checking out patients after being evaluated, collects co-payments/co-insurance, deductibles, and outstanding balances, balances over the counter payments, scanning insurance cards, entering all demographic information into the electronic health record, calling patients daily for appointment confirmation, printing charge ticket with last office note for upcoming appointments, scanning for staff as needed, and working closely with physicians and staff.

Essential Duties & Responsibilities:

• Greets callers in a friendly, cheerful and professional manner; determines their needs and responds accordingly.
• Utilizes professional telephone etiquette with all callers; answers incoming calls by the third ring.
• Instructs all emergency callers to dial 911; notifies patient’s nurse.
• Collects over-the-counter money for co-pays/co-ins, deductibles, outstanding balances.
• Receives and distributes all voice mail and other messages timely.
• Routes calls appropriately in accordance with guidelines.
• Takes complete and accurate messages.
• Maintains call schedule and notifies Manager.
• Assists with patient appointment reminder calls as needed.
• Acts as patient relations representative by answering patient inquiries within the limits of knowledge and medical practice policies.
• Creates new patient accounts and charts as needed.
• Updates patient demographic and insurance information in accounts.
• Follows confidentiality and security rules when providing patient information.
• Distributes mail to specified recipients.
• Reports telephone system or telephone line problems immediately to manager.
• Adheres to OSHA guidelines and participate in safety program.
• Performs any other services deemed reasonable by physician or manager.

Education: High School Diploma/GED required.

Certification: CPR preferred.

Experience: Receptionist in physician office