Guardian has an opportunity for a Full-Time Resident Services Coordinator to join our team at 1200 Building, Lexington Apartments, Park Tower Apartments and Rose Schnitzer Tower!

These are four apartment communities in Portland, Oregon with a combined unit count is 540 units. 

The general purpose of this position is to support the Community Manager’s efforts to ensure that the properties meet all ownership goals and objectives, to enforce Guardian Management policies and procedures, and to adhere to Fair Housing and Landlord Tenant Laws at all times. 

A Resident Service Coordinator is responsible for coordinating resident service activities and services provided by public agencies, nonprofits, business members, and community members. This position will examine the needs for on-site activities and services, establish community relationships, and organize programs with a strong focus on outcome-based goals. 

For this position, we are seeking a dynamic self-starter who enjoys working with others and excels in a fast-paced customer service environment. The ideal candidate will be highly organized, professional and communicative. Previous experience in healthcare or a related field and/or one year of prior experience working with diverse populations is preferred. 

Compensation: $31.76 / hour.

Schedule: 40 hours / week; Monday - Friday. 

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, 10 days of Vacation Time per year, 1 hour of Sick Time for every 30 hours worked, 11 Paid Holidays + 1 Birthday Holiday + 1 Flex Holiday, Employee Assistance Program.

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here! We provide ample training and opportunity for anyone who desires to take their property management career to the next level! Interested in growing along with one of the leading property management companies in the Northwest? This could be the perfect opportunity for you!

Qualification Requirements:

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• Bachelor’s Degree in Social Services, Healthcare or a related field, or equivalent combination of education and/or experience.
• One (1) year of prior experience working with diverse populations, preferred.
• Excellent attention to detail and organizational skills.
• Strong customer service skills.
• Ability to work independently and meet performance expectations with minimal external motivation.
• Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
• Ability to speak, read and write in English.
• Ability to communicate effectively and in a timely manner, both verbally and in writing. 
• Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Essential Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

• Always represents Guardian in a positive and professional manner.
• Coordinates and oversees the delivery of services and program activities to residents both on and off-site. 
• Provides information, assistance, and resident services referrals and engages in follow-up. 
• Performs needs assessments to determine what types of programs and services would benefit the residents. 
• Obtains resident feedback on effectiveness and quality of programs and their delivery through an annual Resident Satisfaction Survey. 
• Develops supportive relationships with residents and conducts regular outreach to encourage participation in resident programs.
• Provides and coordinates opportunities for residents to learn new skills, build community and promote self-sufficiency, including social, educational and StayWell activities (e.g., celebrations, classes).
• Connects residents to food resources in their community. Increases resident access to food by facilitating distributions as needed.
• Establishes connections with service providers and maintains community resource directory in online database.
• Accurately prepares and maintains monthly budgets, program files and other documents in online database and as required by regulatory requirements.
• Creates monthly newsletters and calendar of events and activities.
• Maintains collaborative relationships with property manager. Participates in requested meetings with the site team.
• Actively participates in company-wide special initiatives.
• Assists with recruiting and coordinating volunteers and vendors as needed.
• Maintains resident confidentiality and mutually respectful relationships.
• Interfaces regularly with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities. Monitors participating agency involvement for quality and compliance with memorandums of understanding or other service agreements.
• Attends department and company meetings, trainings.
• Regular and predictable attendance.
• Other duties as assigned by the Community Manager or Regional Property Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 14,600 multifamily units and 350,000 square feet of commercial space. With more than 500 team members, our management portfolio consists of 149 communities across five states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. We are proud to have been recognized through employee surveys as a Top Workplace employer in 2022 and 2023. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. The company is also an active contributor to a variety of housing and education causes, and in 2023, Guardian was named the Top Philanthropic organization for medium-size companies in its headquarters region. In this economy, companies come and go. As a third-generation, family owned firm, Guardian’s growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm. 
  
Guardian Offers
  
In addition to competitive salaries, 401(k), Vacation, Sick Time, and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at http://www.ascr.usda.gov/complaint_filing_cust.html, or at any USDA office, or call (866)632-9992 to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C. 20250-9410, or by fax at (202) 690-7442.