Site Manager

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Mental Health Association - Western MA

Posted 3 months ago

Full Time

Ludlow, Massachusetts

In Person

Smart Summary

Responsibilities

The Site Manager oversees daily operations and service delivery for individuals with acquired brain injuries. Key duties include coordinating staff schedules, managing medications and finances, and ensuring a safe, supportive environment.

Qualifications

You have at least six months of relevant experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities, and possess a valid driver's license with a reliable vehicle. You are committed to creating a safe and supportive environment and are comfortable providing personal care.

Must Have Skills for ATS

Medication Management

Background Checks

CORI Check

Personal Care

Driving

Job Description

Position Summary

The Site Manager oversees the daily operations of their assigned site, ensuring high standards of service delivery for all individuals receiving support. This role operates under the guidance of the Program Coordinator and is crucial for maintaining a safe, efficient, and supportive environment.

Pay Rate: $21.50 an hour

Open Shift: Tuesday, Wednesday, & Friday 12pm-8pm, Thursday 9am-5pm, Saturday 8am-4pm (40hrs)

Key Responsibilities
  • Coordinate staff schedules and maintain adequate staffing ratios to ensure smooth program operations.
  • Oversee medication management, including counts, ordering, documentation, and verification.
  • Manage program finances, including petty cash, money counts, and check requests, with oversight from the Program Coordinator.
  • Assist with hiring, onboarding, and training new staff members to support program growth.
  • Ensure accurate and timely documentation of medications, participant goals, behavioral data, and incident reports.
  • Schedule and support participant attendance for medical, therapy, and community appointments.
  • Promote a safe and supportive environment by addressing safety concerns, reporting incidents, and modeling positive engagement with participants.
  • Communicate effectively with the Program Coordinator and team, participate in meetings and training, and collaborate to achieve program goals.
About New Ways Services – (ABI Division)

New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Valid driver’s license, reliable vehicle, and sufficient automobile insurance, with a safe driving record.
  • Must be at least 21 years of age.
  • Ability to pass a background and CORI check.
  • Comfortable providing personal care to participants, including assistance with bathing, dressing, grooming, toileting, and mobility.
  • Must have a high school diploma or equivalent (GED, etc.)
  • At least six months of relevant experience; experience supporting individuals with brain injuries, mental health challenges, or developmental disabilities is highly desirable.
  • Strong commitment to creating a safe, supportive, and empowering environment for participants.
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (403B, IRA)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Long Term Disability
  • $20 an hour

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Mental Health Association - Western MA

MHA is committed to building an agency of excellence for its clients, staff and community. We will continue to strive to be the premier provider of residential and support services, noted for innovation, commitment and dedication. We conceptualize a community where all individuals have the skills and opportunities to achieve their aspirations. Our aim is to create an atmosphere where dignity, respect and equality are commonplace, where all individuals can reach their maximum potential. Through flexibility, continuous self-examination and knowledge of current and effective practices, MHA will remain on the cutting edge of service delivery. For those areas of an individual’s life that can be improved, MHA will seek to do so. For those areas in which answers are yet to come, MHA will bring hope. Respect, Integrity, Compassion!
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