Customer Service Representative   

Position Summary
Full time, Non-Exempt
Pay Grade: Grade 5

The Customer Service Representative (Teller) serves as the first point of contact for customers and plays a vital role in delivering exceptional service. This position is responsible for accurately processing routine financial transactions such as deposits, withdrawals, loan payments, and check cashing, while maintaining strict adherence to security and compliance standards. In addition to handling daily cash transactions, the Teller fosters positive customer relationships by answering questions, addressing concerns, and identifying opportunities to promote the bank’s products and services. By combining accuracy, professionalism, and a customer-first approach, this role supports the overall success of the branch and contributes to customer satisfaction and retention.
 

Minimum Qualifications

• High school diploma or equivalent.
• 1-year prior cash handling or customer service experience.
• Familiarity with banking products and procedures (preferred).
• Basic proficiency with computers and point-of-sale systems.

 

Key Responsibilities

• Process transactions such as deposits, withdrawals, loan payments, check cashing, etc.
• Submit wire requests, debit card orders, and other client needs where appropriate.
• Balance cash drawer daily with accuracy.
• Promote bank services and products when appropriate.
• Resolve routine customer questions and refer complex needs as appropriate.
• Follow all security, risk, and compliance protocols alongside bank policies and procedures.

 

Competencies

• High attention to detail and accuracy.
• Professional and friendly communication skills.
• Ability to handle confidential information responsibly.
• Team-oriented with strong customer focus.
• Strong organizational and time-management skills.
• Effective communication with internal departments and external partners.

 

General Requirements

• Must be able to lift and carry up to 10 pounds.
• Some travel to branch or offsite locations may be required.
• Ability to sit, stand, and operate a computer for extended periods of time.
• Must comply with all bank policies, procedures, and regulatory requirements.
• Maintain a professional appearance and demeanor.
• Demonstrate confidentiality, integrity, and sound judgment in all interactions.
• Must be able to work evenings and weekends as business needs dictate.

COMPANY OVERVIEW

At First National Bank (FNB), we're more than just a place to work—we're a locally-owned community bank deeply invested in the success of our neighbors. Headquartered in Williamson, WV, we blend the tradition of a Hometown Community Bank with the convenience of modern services to help our clients take control of their finances. If you're passionate about making a real impact, we invite you to build your career with us.

BENEFIT PROGRAM

• Featured benefits for full-time team members include:
• Health, dental, and vision insurance
• Life and disability insurance
• Critical illness, accident, and hospital indemnity insurance
• Pet insurance and pet discount program
• 401(k) plan
• Generous paid time off policy
• Generous holiday schedule

Equal Opportunity Employment

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, the organizations comply with applicable state and local laws governing nondiscrimination in employment in every location in which it has operations. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, and compensation.