T
Texas Children's Hospital
T
Texas Children's Hospital
Posted 3 months ago
Full Time
Houston, Texas
In Person
Smart Summary
Responsibilities
The Clerical Secretary performs receptionist and secretarial duties for the department while providing exemplary customer service to patients, families, and visitors. They also coordinate communication systems and assist with special projects to support the healthcare team.
Qualifications
You have a high school diploma or equivalent and possess strong customer service skills. You are adept at managing communication systems and performing secretarial duties, with a demonstrated ability to remain calm and resolve issues effectively in stressful situations.
Job Description
We’re searching for a Clerical Secretary, someone who’s ready to be part of the best ranked children’s hospital in Texas, and among the best in the nation. In this position, you will perform receptionist and secretarial responsibilities for the unit/department and represent Texas Children's Hospital utilizing exemplary customer service skills with all patients, families, visitors, and health care team members.
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Job Duties & Responsibilities
Provides customer service to patients, families, visitors, and health care team members.
Serves as a receptionist using service-oriented verbal and nonverbal behavior. Greets all visitors courteously with respect to social, cultural, and ethnic needs, as evidenced by supervisory observation
Positively interacts with all members of the health care team to meet the patient and family's needs.
Acts as a resource to families/visitors by providing information about hospital services and city information (as appropriate).
Demonstrates control in stressful situations and involves appropriate departmental representatives and resources necessary for effective problem resolution as evidenced by supervisory observation.
Coordinates area communication systems and procedures.
Completes secretarial duties and assigned special projects.
Participates in achieving hospital/unit goals.
As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards.
Skills & Requirements
Required H.S. Diploma or equivalent
Preferred 2 years related experience and 6 months experience in a medical office or hospital environment
T
Texas Children's Hospital
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