Salary Range: $47,653.32 - $47,653.32

 

Works under the general supervision of a Watch Commander or other assigned supervisor in the Communications Service Center of Fire Services. Operates a telephone switchboard system including a Telecommunications Device for the Deaf (TTY/TDD) system, computer-aided dispatch (CAD) system, paging system, video monitor and receiver, and radio console to provide dispatcher services and information to the public. Receives calls, interrogates callers, records information, and documents the nature of the call, location and time of call, description of emergency, and the phone number of the caller. Evaluates incoming requests, emergencies, and/or complaints to determine and employ appropriate responses and actions. Researches geographical information to assist responding Fire Services employees in identifying the correct locations of reported incidents. Asks scripted Emergency Medical Dispatch (EMD) questions based on type of emergency and advises caller of appropriate medical actions to take until medical personnel arrive on the scene. Advises Fire Service personnel and the general public of Memphis Fire Department’s procedures, resources, and legal restrictions and dispatches appropriate personnel to incidents by radio transmission. Monitors and responds to radio transmissions to maintain current status of Fire Services personnel. Provides important information to Fire Services personnel and members of the public and maintains/updates various lists and electronic files to disseminate accurate and timely information as required upon request.