Front Desk Agent (FT) (AM/PM) ("Agente de Recepción")

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EVANS HOTELS LLC

Posted 3 months ago

Full Time

San Diego, California

In Person

Smart Summary

Responsibilities

The Front Desk Agent is responsible for welcoming guests and managing arrivals and departures in a courteous and efficient manner. They also handle guest billing, process reservations, and coordinate with other departments to ensure guest needs are met.

Qualifications

You have at least 1-2 years of relevant experience in customer service, preferably in a hotel or similar business. You can maintain a friendly, professional, and positive demeanor, especially under stress, and are available to work weekends and holidays.

Must Have Skills for ATS

Cash handling

Customer service

Reservations

Upselling

Job Description

Job DetailsLevel: ExperiencedJob Location: Lodge - La Jolla , CA 92037Position Type: Full TimeSalary Range: $23.50 - $23.50 HourlyJob Shift: Day / EveningJob Category: Customer Service - Guest Service - Non Supervisory LOCATION The Lodge at Torrey Pines Step into the timeless craftsman charm of The Lodge at Torrey Pines. Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service. The Lodge at Torrey Pines is owned by Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities. SUMMARY The Front Desk Agent ("Agente de Recepción") welcomes our guests with a warm and friendly smile. Handles guest arrivals and departures in a courteous and efficient manner. PAY & PERKS Compensation: $23.50 ** Earn $1000 for Culinary, Engineering, Housekeeping, and $350 for all other roles for each hired referral at any Evans Hotels property.  Discounted Hotel Rooms for you, family, and friends Free Employee Parking and/or discounted MTS Pronto card Free Meals & Refreshments during working shifts Career advancement opportunities! Health (including SIMSA), Dental, Vision, 401k with match, life insurance, sick and vacation time. Discounts on cell phone bills, shoes, gym memberships, and more! ESSENTIAL DUTIES Proactively provides our guests with personal service and attention that exceeds their expectations. Plays a key role in ensuring that all guest needs are met in a timely manner by interacting and communicating closely with other departments in the hotel. Continuously provides excellent customer service when making reservations and uses effective up-selling techniques. Maintains a house bank and conforms to established cash handling procedures. Processes guest billing using cash, checks, credit cards and special billing. Performs additional duties and responsibilities as directed by the leadership team. Qualifications QUALIFICATIONS At least 1-2 years of relevant experience and/or training. Previous similar position in a hotel, or similar business entity preferred. Availability to work on weekends and holidays is required. Ability to always maintain a friendly, professional, team-oriented, positive demeanor and diplomatic attitude, especially under stress or challenges. Ability to stand, kneel, squat for prolonged periods of time, up to and including, the entire shift and lift up to 25 lbs. Experience in dealing with the public is preferred, such as retail cashier, food industry service, guest service with public contacts, etc. The following position will be filled in accordance with the process set forth in California Labor Code Section 2810.8 and San Diego Municipal Code 311.0101 et. seq. **The pay scale posted is the salary or hourly wage range that the employer reasonably expects to pay for the position during the first year of employment. The posted range does NOT include potential additional types of compensation, such as gratuities, service charges, commissions, or bonuses. Actual compensation offered may fluctuate based on qualifications and/or experience.

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EVANS HOTELS LLC

Evans Hotels is the premier provider of resort accommodations in one of San Diego’s most beautiful and scenic locations, Mission Bay Park. Since 1953, it has been our mission to match the superior natural beauty of this landscape with a superior level of service, in addition to well thought out amenities complemented by stylish interior environments. Our properties include The Lodge at Torrey Pines in La Jolla and the Bahia and Catamaran Resort Hotels on Mission Bay.
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